Document360 vs HelpJuice (2026): Which Knowledge Base Is Worth the Price?
Choosing between Document360 and HelpJuice usually comes down to three questions:
- Do you need AI-powered content tools, or just a solid editor?
- Is your budget $200+/month, or do you need something leaner?
- Are you building for an enterprise team, or a growing SaaS company?
👉 Document360 is an AI-powered knowledge base built for enterprise documentation teams. It offers article drafting from video and audio, AI-powered search (Eddy), versioning, multi-language support, and deep analytics. As of August 2024, Document360 removed all public pricing — every plan now requires a sales call. Historical pricing started at $99/project/month (Professional, billed annually) with per-user add-on fees of $19/month per additional team member. Customers on legacy plans report the new pricing has roughly doubled for equivalent features.
👉 HelpJuice, on the other hand, is a search-first knowledge base with 14 years of market presence. HelpJuice starts at $249/month for up to 30 users — with no annual discount. Their search is genuinely exceptional (typo tolerance, PDF search, 87.5% claimed success rate), and they offer a white-glove onboarding where their team redesigns your help center theme. The catch: every person who logs in counts as a "user," including readers. A 50-person company that just wants to share internal docs is already on the $449/month plan.
Since both Document360 and HelpJuice charge $200+/month and neither offers flat pricing with unlimited team members, we've also included Selvo in this comparison.
👉 Selvo was built for SaaS founders and first support hires who need a professional help center without enterprise complexity or enterprise pricing. Selvo starts at $19/month with unlimited team members on every paid plan — including the free plan. No per-seat fees, no per-project pricing, no "talk to sales." The help centers Selvo generates are designed to look professional from minute one: warm palette, considered typography, clean layouts that don't require CSS customization. Selvo also ships with an MCP server (14 tools for managing your help center from Claude, Cursor, or any AI-capable tool) — zero competitors in the knowledge base space have this. Selvo launched in March 2026, so it's new — but the pricing and design speak for themselves.
Now let's dive deep into how Document360 vs HelpJuice vs Selvo compare across seven key areas.
At a Glance: Document360 vs HelpJuice vs Selvo
Document360
HelpJuice
Selvo
| Ratings | |||
| Article Editor | |||
| Design & Customization | |||
| Search | |||
| Ease of Use | |||
| Value for Money | |||
| AI Features | |||
| Integrations | |||
| Pricing | |||
| Starting price | Quote-based (was $99/project/mo) | $249/mo | $19/mo |
| Per-seat pricing | Yes ($19/user/mo over limit) | Yes (readers count as seats) | No — unlimited team members |
| Free plan | Discontinued (Nov 2024) | 14-day trial only | Yes — permanent, 50 articles |
| 10-person team cost | ~$194-394/mo (old pricing) | $249/mo | $49/mo |
| Key Features | |||
| AI writing tools | |||
| AI search | Business+ only (credit-metered) | AI tier ($449/mo) | |
| MCP server | |||
| Custom domain | |||
| SSO | Enterprise only | AI tier ($449/mo) | Coming soon (Enterprise) |
| Native integrations | 30+ (Business+ only) | 100+ (all plans) | API + MCP only |
| Best Value | Winner | ||
Document360 vs HelpJuice vs Selvo: Article Editor
Document360 has the deepest editor feature set, HelpJuice adds real-time collaboration, and Selvo offers the cleanest modern writing experience.
In a nutshell, Document360 gives you the most powerful editor with AI writing assistance and version history, HelpJuice steps it up with real-time multi-author collaboration and decision trees, and Selvo provides a clean Plate-based block editor that's modern and intuitive but still maturing.
Document360's editor is enterprise-grade with AI superpowers
Document360 offers both Markdown and WYSIWYG modes. The AI Writing Agent can generate entire articles from video files, audio recordings, or text prompts — then match your brand's style guide. Version history, article templates, reusable content blocks, glossary management, and global find-and-replace are all included. The editor supports callout blocks (NOTE, PRO TIP, FOR YOUR INFORMATION), code formatting, cross-links, and nested section headers.
The downside: G2 reviewers report intermittent formatting bugs, and the editor has a real learning curve. One Capterra reviewer noted "version control limitations — would be nice to have better version control without having to publish the article first." The feature depth is impressive, but the complexity is real.
HelpJuice offers collaboration but fights legacy editor issues
HelpJuice's editor supports WYSIWYG and Markdown toggling, real-time multi-author collaboration, article comments, content approval workflows, scheduled publishing, and decision trees. The editor also includes accordions, tabs, and callout blocks.
The honest criticism: a TrustRadius reviewer maintains "an entire Wiki page of workarounds and gotchas" for the editor. Copy-paste doesn't preserve styles correctly. Image management has known issues — "inserting images adds nonsensical numeric prefixes with no way to rename." The old editor and new editor have compatibility gaps. These are real friction points for daily use.
Selvo's Plate editor is modern and clean
Selvo uses a Plate-based editor (built on Slate, the same framework behind Notion). Block types include callouts, toggles, tables, code blocks, video embeds, dividers, and images. The editor is block-based and intuitive — no Markdown knowledge required. Writing feels clean and fast.
What's missing: no version history yet, no real-time multi-user collaboration, no article templates library, no import/migration tools. Selvo's editor handles the daily writing workflow well, but it doesn't match Document360's depth or HelpJuice's collaboration features. This is honest — the editor is strong for a v1 product, not yet best-in-class.
Winner: Article EditorDocument360 vs HelpJuice vs Selvo: Design & Customization
Selvo's out-of-box design quality is in a different league. Document360 is functional. HelpJuice is dated.
In a nutshell, Document360 provides a clean documentation layout that works but doesn't impress, HelpJuice offers deep customization through Liquid templating and a white-glove design service, and Selvo generates help centers that look professionally designed from minute one — without touching CSS.
Document360 looks like enterprise documentation
Document360's help center output is functional and organized. The navigation is well-structured with sidebars and category browsers. But the design reads as standard documentation — neutral colors, nothing memorable, no emotional warmth. Dark mode is supported. Custom CSS and JavaScript are available on all paid tiers.
Their own help center at docs.document360.com is the best product demo: well-organized, professionally maintained, but you'd never look at it and think "beautiful." It's competent.
HelpJuice's design is stuck in 2015
HelpJuice's public help center at help.helpjuice.com uses a blue-purple gradient hero, generic outline icons, and a layout that feels distinctly dated. The "Swifty AI" chatbot widget in the bottom corner is prominent but loud.
To HelpJuice's credit: they offer full Liquid templating (like Shopify themes), a code editor with HTML/CSS/JavaScript access, and a white-glove design service where their team physically redesigns your knowledge base theme during onboarding. Multiple pre-built themes are available. The customization depth is real — but you need it, because the defaults aren't good enough.
The customization service has limits: minor adjustments cost $20, comprehensive overhauls cost $175. The "fully customized" promise is an onboarding service, not perpetual free design work.
Selvo looks designed from minute one
Selvo's help centers use a warm palette (Parchment backgrounds, Forest green accents, Ink text), Instrument Serif headlines, and a three-level surface hierarchy. The design philosophy is "disappearing design" — the best help center design disappears into the answers.
No CSS configuration required. Every help center Selvo generates looks like it was designed by a professional. Custom CSS is available on Starter+ ($19/mo) for teams that want to go further, but the defaults are genuinely good enough for most SaaS companies.
The honest limitation: Selvo v1 has limited layout options. You can't do the deep Liquid-template-level customization that HelpJuice offers. If you need pixel-perfect control over every element, HelpJuice's code editor wins. But if you want something that looks great without effort, Selvo is unmatched.
Winner: Design & CustomizationDocument360 vs HelpJuice vs Selvo: Search
HelpJuice's search is the best in the standalone knowledge base category. Period.
In a nutshell, Document360 offers AI-powered conversational search but locks it behind the Business+ tier with metered credits, HelpJuice has genuinely exceptional search with typo tolerance, PDF/image scanning, and a near-90% success rate, and Selvo provides reliable full-text search that works but isn't smart.
Document360: strong AI search, but paywalled
Document360's Eddy AI search provides ChatGPT-style conversational answers sourced from your knowledge base. It supports 22 languages and multi-workspace search. The catch: AI search is only available on Business+ (historically $299+/month), and it's metered at 1 credit per question. Business includes 2,000 credits/month. A busy help center could burn through credits in weeks.
Standard search on the Professional tier is basic — it works, but it's not the Eddy experience.
HelpJuice: flagship feature, genuinely best-in-class
HelpJuice's search is consistently the most praised feature across every review platform. It handles typos and misspellings gracefully ("type like a toddler, get what you meant"). It searches inside PDFs and images — not just article text. The // keyboard shortcut triggers instant search from anywhere in the platform. Search analytics show exactly what users searched for, what they found, and what returned no results.
On the AI tier ($449/mo), Swifty provides conversational AI answers with source citations and the Helpbar widget embeds AI-powered search on any page of your website.
The one gap: AI search analytics are reportedly absent. One TrustRadius reviewer noted "no idea how many people are actually using this feature" and no way to train or provide feedback on AI answers.
Selvo: reliable but basic
Selvo offers full-text search that's fast and reliable. Search analytics (query tracking) are available on Starter+ ($19/mo). The search works well for finding articles by keyword.
What's missing: no AI-powered semantic search, no typo tolerance, no autocomplete, no faceted filters. Selvo's search is functional, not smart. This is an honest gap compared to both competitors.
Winner: SearchDocument360 vs HelpJuice vs Selvo: Ease of Use
Selvo gets you from signup to published help center faster than any competitor.
In a nutshell, Document360 is powerful but requires a sales call to even start and has a real learning curve, HelpJuice offers smooth onboarding with migration help but targets enterprise workflows, and Selvo gets you to a published help center in 5 minutes with no sales process and minimal configuration.
Document360: powerful, but complex
Document360 has deep capabilities — but depth means complexity. The admin portal has dozens of settings across workspaces, projects, teams, permissions, and content workflows. Multiple G2 reviewers note "easy to use once you learn it," which is code for "there's a learning curve."
The bigger friction: since August 2024, you can't even see pricing without contacting sales. A SaaS founder at 11pm on a Tuesday can't sign up, try it, and decide. They have to book a demo, wait for a call, and negotiate pricing. For the audience that types "document360 vs helpjuice" into Google, this is a real barrier.
HelpJuice: smooth onboarding with a catch
HelpJuice's promise is "Go live in days — 24h migration help included." Their onboarding team physically redesigns your knowledge base theme and helps import content. This is genuinely useful for companies migrating from another platform.
The catch: HelpJuice is built for mid-market and enterprise teams. The feature set assumes you have a content operations workflow — approval chains, scheduled publishing, content expiration dates. For a 10-person SaaS team that just needs to publish 15 help articles, this is more process than necessary.
Selvo: professional in five minutes
Selvo is self-serve from start to finish. Sign up, pick a name, write your first article, publish. No sales call. No onboarding wizard. No configuration menus. The default design is already professional, so there's nothing to tweak before going live.
The limitation: no import or migration tools yet. Moving from an existing knowledge base to Selvo means manual copy-paste for now. For teams starting fresh, this doesn't matter. For teams migrating 200 articles from Document360, it's a real friction point.
Winner: Ease of UseDocument360 vs HelpJuice vs Selvo: Value for Money
This is where the comparison gets uncomfortable for Document360 and HelpJuice.
In a nutshell, Document360 no longer publishes prices and charges per-project with per-user add-ons, HelpJuice starts at $249/month with no annual discount and counts readers as seats, and Selvo offers flat pricing starting at $19/month with unlimited team members on every plan.
Document360: opaque and expensive
Since August 2024, Document360 requires a sales call for pricing. The last publicly available prices (May 2024, via Wayback Machine):
- Professional: $99/project/month (annual, 5 users included)
- Business: $299/project/month (annual, 5 users included)
- Enterprise: $499/project/month (annual, 10 users included)
- Additional users: $19/month each
A Capterra reviewer stated directly: "the new pricing plan for similar features we use is nearly doubled the price."
Hidden costs: per-project pricing (two knowledge bases = 2× the cost), AI credits metered separately, integrations locked to Business+ ($300+/mo), API access locked to Business+.
The free plan was discontinued in November 2024.
HelpJuice: transparent but steep
HelpJuice Pricing| Knowledge Base | AI-Knowledge Base | Unlimited AI |
|---|---|---|
| $249/mo Up to 30 users. Rich editor, analytics, custom domain, 100+ integrations. No AI suite, no SSO. | $449/mo Up to 100 users. Full AI suite (Swifty chatbot, AI search, AI writer, Wizardshot). SSO included. | $799/mo Unlimited users. Unlimited customization credits. Everything in AI-Knowledge Base. |
No annual discount. The critical detail: "users" includes everyone who logs in — readers, not just authors. A 50-person company where everyone reads the internal KB already needs the $449/month plan, even if only 5 people write articles.
Selvo: the price on the page is the price you pay
Selvo Pricing| Free | Starter |
| $0/mo 1 KB, 50 articles, unlimited team members, Selvo subdomain, basic analytics. | $19/mo Unlimited articles, custom domain, custom CSS, search analytics, unlimited team members. |
| Pro | Enterprise |
| $49/mo 5 KBs, internal KB, priority support, unlimited team members. | $99/mo Unlimited KBs, SSO (coming soon), white-label (coming soon), audit log (coming soon). |
No per-seat fees. No per-project pricing. No AI credit limits. No overage fees. Annual billing saves 2 months.
The 10-person team cost comparison
Document360 (est.) | HelpJuice | Selvo | |
|---|---|---|---|
Monthly cost | $194-394/mo (old pricing) | $249/mo | $49/mo |
Annual cost | $2,328-4,728/yr | $2,988/yr | $490/yr |
Per-seat fees | $19/user/mo over limit | Readers count as seats | None |
Annual discount | ~33% (annual only) | None | 2 months free |
Price to add 10 more people | +$190/mo | $0 (under 30) or upgrade to $449/mo | $0 |
Winner: Value for MoneyDocument360 vs HelpJuice vs Selvo: AI Features
Document360 has the most comprehensive AI suite. HelpJuice's AI chatbot is genuinely smart. Selvo takes a different approach with MCP.
In a nutshell, Document360 offers a full AI content creation and search platform (Eddy), HelpJuice provides a strong AI chatbot and auto-tutorial creator, and Selvo ships an MCP server that lets AI tools manage your help center — a different kind of AI integration that no competitor has.
Document360: the most complete AI suite
Eddy AI is organized into three tiers:
AI Writer (Professional+): Generate articles from video files, audio recordings, text files, or web sources. Style guide matching. Content improvement (extend, shorten, change tone). SEO optimization. FAQ generator. Duplicate detection.
AI Search (Business+ only): Conversational search that answers questions from your KB in ChatGPT style. 22 languages. Multi-workspace search. 2,000 credits/month on Business (1 credit = 1 question).
AI Premium (Enterprise only): Auto-generate glossaries. Screen capture with annotation. Step-by-step guide generator from video. Interactive clickable walkthroughs. AI Chatbot trained on KB content.
HelpJuice: Swifty is genuinely smart
HelpJuice's Swifty AI chatbot is trained on your knowledge base content and reportedly "knows when not to guess" — showing sources and declining to answer when uncertain. The Helpbar widget embeds AI-powered search and chat on any page of your website.
Wizardshot is unique to HelpJuice: an AI-powered tool that records your screen actions and auto-generates step-by-step tutorials. 10,000+ Chrome extension users. HR and operations teams cite it as a standout feature.
The gap: AI features require the $449/month tier.
Selvo: a different kind of AI integration
Selvo doesn't have AI writing tools, AI search, or a chatbot. What it has is an MCP server — 14 tools for managing your entire help center from Claude, Cursor, Windsurf, or any AI-capable tool. Create articles, update content, manage collections, search your knowledge base — all from your AI assistant.
Zero competitors in the knowledge base space have an MCP endpoint. This is a genuine differentiator for developers and AI-native teams. But it's a different value proposition than AI writing assistance.
Winner: AI FeaturesDocument360 vs HelpJuice vs Selvo: Integrations
HelpJuice includes integrations on every plan. Document360 locks them behind Business+.
In a nutshell, Document360 has 30+ integrations but restricts them to the Business tier ($300+/month), HelpJuice includes 100+ integrations on the base plan, and Selvo currently offers only REST API and MCP — no native third-party integrations.
Document360's integration roster includes Zendesk, Freshdesk, Slack, Microsoft Teams, Zapier, Make, and GitHub. Add-ons like Salesforce ($500/month) and Crowdin ($99/month) are available. The critical limitation: the Professional tier has zero integrations. You need the Business tier ($300+/month) to connect Document360 to anything.
HelpJuice includes integrations on the base $249/month plan: Salesforce, Zendesk, Freshdesk, Slack, Olark, Microsoft Teams, plus 3,000+ apps via Zapier. API access is included.
Selvo has a REST API and an MCP server with 14 tools. No native Slack, Jira, HubSpot, Zapier, or any third-party integrations. This is Selvo's weakest category, and we're straightforward about it.
Winner: IntegrationsPros and Cons
Document360- Most comprehensive AI writing and search tools in the category (Eddy)
- Deep editor with version history, templates, reusable content blocks, and glossary management
- Excellent customer support (G2: 9.6/10 support score)
- Multi-language support with AI translation (50+ languages)
- Enterprise security: SOC 2, SSO, audit trails, IP restriction
- Strong social proof: Gong, NHS, Airtable as customers; 4.7/5 on G2 (268 reviews)
- No public pricing since August 2024 — requires a sales call
- Per-project pricing multiplies costs for multi-site deployments
- Per-user fees ($19/user/month) on top of base plan
- Professional tier has zero integrations and no API access
- AI search is credit-metered (1 credit per question, 2,000/month on Business)
- Legacy customers report pricing 'nearly doubled' after August 2024 restructure
HelpJuice- Best search in the knowledge base category — typo tolerance, PDF/image search, 87.5% success rate
- White-glove design service during onboarding (their team redesigns your KB theme)
- Real-time multi-author collaboration
- Swifty AI chatbot 'knows when not to guess' — cites sources, declines uncertain answers
- Wizardshot auto-generates step-by-step tutorials from screen recordings (10,000+ users)
- 14 years of market presence; 7,000+ companies including Virgin Mobile and DaVita
- $249/month minimum — no lower tier for small teams
- No annual discount
- Reader seats count as users — a 50-person company needs the $449/month plan with 5 authors
- Editor has legacy issues: formatting bugs, image naming problems, old/new editor incompatibility
- Dated default design aesthetic (gradient headers, generic icons)
- AI features locked behind $449/month tier ($200/month premium over base)
Selvo- $19/month with unlimited team members — 13x cheaper than HelpJuice at entry
- Beautiful default design without CSS configuration — warm palette, professional typography
- 5-minute setup — fully self-serve, no sales call, no onboarding queue
- MCP server with 14 tools — first knowledge base with native AI tool integration
- Transparent pricing — the price on the page is the price you pay, no hidden fees
- Permanent free plan (not a 14-day trial) with 50 articles and unlimited team members
- Launched March 2026 — zero G2 reviews, zero customer logos, zero case studies
- No native integrations (no Slack, Jira, HubSpot, Zapier)
- No AI writing tools, no AI-powered search, no chatbot
- No version history or real-time collaboration in the editor yet
- No import/migration tools — moving from another platform means manual copy-paste
- Enterprise plan features (SSO, white-label, audit log) listed as 'coming soon'
Selvo launched in March 2026 with a different approach: get the design, the editor, and the price right from day one — then build everything else. If you need AI writing tools or 100+ integrations today, Document360 or HelpJuice is the better choice. If you need a professional help center at a fair price without per-seat surprises, the product speaks for itself.
Final Verdict
For most SaaS teams under 50 people, Selvo offers the best combination of design quality, pricing transparency, and simplicity. Document360 is the right choice for enterprise teams that need AI content tools and can justify the cost. HelpJuice earns its price if search quality is your team's top priority.
Best for: SaaS teams under 50 people who want a beautiful help center at $19/mo without per-seat pricing | Best for: Enterprise documentation teams needing AI writing tools, multi-language support, and advanced workflows | Best for: Mid-market teams who prioritize search quality, need deep customization, and can justify $249+/mo |
Choose Document360 if:
- Your team creates large volumes of documentation and needs AI writing tools to keep up
- You need multi-language support with automated translation
- You require enterprise security (SOC 2, SSO, IP restriction, audit trails)
- You have budget for $200+/month and are comfortable with a sales process
- You need deep editor features like version history, approval workflows, and content templates
Choose HelpJuice if:
- Search quality is your #1 priority — HelpJuice has the best search in the category
- You want a white-glove onboarding where their team redesigns your help center
- You need real-time multi-author collaboration and content approval workflows
- You can justify $249/month and your team has fewer than 30 users
- You want Wizardshot for auto-generating step-by-step tutorials
Choose Selvo if:
- You want a professional help center at $19/month without per-seat pricing
- Design quality matters — you want something that looks great without CSS customization
- You're a SaaS founder or first support hire who needs to ship a help center fast
- You prefer transparent, flat pricing over negotiating with a sales team
- You want to manage your help center from AI tools via MCP
- You're willing to trade enterprise features for simplicity and affordability
Bottom Line
Document360 and HelpJuice are capable, established platforms — but they're built for enterprise budgets and enterprise workflows. A 10-person SaaS team pays $2,300-5,300/year on either platform. Selvo offers the same core value (write articles, publish a professional help center, help your customers help themselves) for $490/year — with unlimited team members and a design that looks better out of the box than what either competitor produces after customization. If you don't need AI content tools or 100+ integrations today, the pricing difference funds a year of product development.
Related Comparisons
Last updated: March 2026. Pricing and features verified against live product pages. SaaS pricing changes frequently — verify on each vendor's website before making a purchase decision. Selvo is our product, and we're transparent about that. We link to every competitor's website and pricing page so you can verify our claims yourself.