Document360 Pricing Breakdown: What You'll Actually Pay (2026)

Document360 removed all published pricing from their website in August 2024. Visit their pricing page today and you'll see three tiers — Professional, Business, and Enterprise — each with a "Get a quote" button. No numbers. No monthly costs. No way to know if it fits your budget without booking a sales call.

Two months later, they killed the free plan entirely.

If you're here, you're probably trying to figure out what Document360 actually costs before committing to a demo. We dug through archived pricing pages, third-party sources, Capterra reviews from current customers, and Document360's own documentation to piece together the real picture.

Here's what we found — and what a 10-person SaaS team will actually pay.

What Is Document360?

Document360 is an AI-powered knowledge base platform built for mid-market and enterprise documentation teams. It's part of the Kovai.co family and has earned a 4.7/5 rating on both G2 (268+ reviews) and Capterra (248+ reviews). Customers include Gong, NHS, Airtable, and Whatfix.

The platform does a lot: a dual editor (Markdown + WYSIWYG), AI writing tools (Eddy AI), conversational AI search, translation to 50+ languages, approval workflows, analytics dashboards, integrations with Zendesk, Freshdesk, Intercom, Slack, and more.

It's a serious tool for serious documentation operations. The question isn't whether Document360 is capable — it's whether the price makes sense for your team.

Document360 Pricing Tiers

The Current Model: All Quote-Based

As of March 2026, Document360 has three pricing tiers. None of them show a price.

To see any pricing, you must fill out a contact form, schedule a demo, and speak with their sales team. There's no self-serve signup for paid plans.

What the Pricing Used to Be

Before August 2024, Document360 published its prices openly. Here's what we found via the Wayback Machine (snapshot from May 2024):

Document360 Pricing

Free (Discontinued)	Professional
$0 2 users, 50 articles, 1 GB storage. Discontinued November 2024 — no longer available to new users.	$99/project/mo 5 users included. Unlimited articles, custom domain, SEO, AI Writer, custom CSS. No integrations, no API.
Business	Enterprise
$299/project/mo 5 users included. Everything in Professional + 30+ integrations, API, ticket deflector, approval workflows, AI search (2,000 credits/mo).	$499/project/mo 10 users included. Everything in Business + SSO, IP restriction, audit trails, sandbox, decision trees. Annual only.

Note: These were the prices under annual billing. Monthly billing was approximately 33% more expensive according to their FAQ at the time.

What Changed After August 2024

Document360 restructured their tiers. The old "Standard" and "Professional" tiers were consolidated, and the remaining three tiers (Professional, Business, Enterprise) were shifted. Multiple sources confirm prices increased significantly:

"Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price."— Capterra reviewer (verified customer)

This means what was previously the $99/month Professional plan likely costs $150-200+/month in the new structure, and the Business tier (previously $299) could now be $400-600+/month. We can't confirm exact numbers because Document360 no longer publishes them.

Hidden Costs and Gotchas

The sticker price is just the starting point. Here's what else adds up.

1. Per-Project Pricing

Document360 charges per project (one knowledge base = one project). If your company has two products and each needs its own help center, you pay for two projects. An internal knowledge base for your team? That's a third project.

A company with a public help center and an internal handbook on the Business tier was paying $598/month minimum — before adding users.

2. Per-User Add-Ons

Each tier includes a limited number of users (5 on Professional/Business, 10 on Enterprise under old pricing). Additional users cost:

• $19/user/month on Professional and Business
• $29/user/month on Enterprise

For a 10-person team on Professional (5 included), you'd add 5 users at $19 each — that's an extra $95/month on top of the base plan.

3. AI Credits Are Metered

Document360's conversational AI search (Ask Eddy) runs on credits. One credit = one question a customer asks. The Business plan includes 2,000 credits/month. If your help center gets heavy traffic, those credits run out.

Document360's own FAQ confirms: "one credit equals one question (prompt) asked."

4. Integrations Locked to Business+

The Professional tier has zero third-party integrations. No Zendesk, no Freshdesk, no Slack, no Teams, no Zapier, no GitHub. If you need your knowledge base to connect with anything, you must upgrade to Business.

5. API Access Locked to Business+

No public API on the Professional tier. This means no programmatic access to your own content — you can't build custom integrations, automate publishing, or sync content with other tools.

6. Key Add-On Costs

These were the published add-on prices under the old model. New pricing is unavailable:

7. Sales Process Required

There's no way to buy Document360 without talking to their sales team. For a SaaS founder at 11pm researching knowledge base tools, this is a dead end. You can start a 14-day free trial, but converting to paid requires sales engagement.

8. Annual Commitment for Best Pricing

The published prices above were annual billing rates. Monthly billing was ~33% higher. Under the new model, Enterprise requires annual billing only.

Real Cost for a 10-Person SaaS Team

Let's do the math. Using the last known published prices (pre-August 2024) as a floor — actual costs are likely higher on the new pricing.

Professional Tier

What you get: Writing tools, custom domain, SEO, AI Writer, basic analytics.

What you don't get: Integrations (zero), API access, ticket deflector, approval workflows, backup/restore, AI search.

Business Tier

What you get: Everything in Professional + 30+ integrations, API, ticket deflector, approval workflows, AI search (2,000 credits), advanced analytics.

Enterprise Tier

What you get: Everything in Business + SSO, IP restriction, audit trails, sandbox, decision trees, dedicated design expert.

The "Post-August 2024" Reality

Remember: a Capterra reviewer described the new pricing as "nearly doubled" for equivalent features. If that's accurate, a 10-person team on what was previously Professional may now pay $300-400+/month, and Business could be $600-800+/month.

We can't confirm these numbers. Document360 won't publish them.

For Comparison

	Document360 Professional	Document360 Business	Selvo Pro
Pricing (10-person team)
Estimated monthly cost	$194-388+/mo	$394-788+/mo	$49/mo
Per-seat pricing	$19/user/mo over 5	$19/user/mo over 5	None — unlimited
Published pricing
Free plan	Discontinued	Discontinued	Yes — permanent
Key Features
Integrations	None (0)	30+ (Zendesk, Slack, etc.)	API + MCP server
API access
AI search		Yes (2,000 credits/mo)
Self-serve signup
Best Value			Winner

What You Get at Each Tier

Here's what's actually included — and what's gated behind higher plans.

The takeaway: Professional is a writing tool with a public site. Business is where Document360 becomes a connected knowledge base platform. Enterprise is for compliance-heavy organizations. Most teams will need Business to get real value — and that's the most expensive tier before Enterprise.

Document360 Pros and Cons

Document360

Pros

• Mature, feature-rich platform with deep capabilities — versioning, workflows, bulk actions, glossary management
• AI writing tools (Eddy AI) can generate articles from video, audio, and prompts
• Excellent customer support — rated 9.6/10 on G2 for quality of support
• SOC 2 compliant with multiple datacenter locations
• 30+ integrations on Business+ tier including Zendesk, Freshdesk, Intercom, Slack, Zapier

Cons

• No published pricing — requires sales call for any cost information
• Free plan discontinued (Nov 2024) — only 14-day trial available
• Per-project pricing multiplies costs for multi-product companies
• Per-user add-on charges ($19-29/user/mo) on top of base plan
• Professional tier lacks integrations, API access, and AI search
• Multiple reviewers report prices nearly doubled after Aug 2024 restructuring

Is Document360 Worth It?

For enterprise documentation teams with the budget for Business or Enterprise: yes. The AI capabilities, integration ecosystem, approval workflows, and analytics are genuinely strong. If you're managing documentation for 100+ employees across multiple products, Document360 handles that scale.

For SaaS teams under 50 people looking for a customer-facing help center: probably not. The pricing is disproportionate to what most small teams need. The Professional tier is missing too many essentials (integrations, API, AI search), and upgrading to Business to get them pushes the bill past $400/month.

The sales-required buying process also doesn't match how small SaaS teams evaluate tools. You want to sign up, test it, decide in an evening. Document360 requires a demo, a follow-up, and a negotiation.

Choose Document360 if:

• Your team has 50+ employees and needs enterprise documentation at scale
• You need AI-powered content generation from video and audio sources
• Compliance requirements mandate SOC 2, SSO, audit trails, and sandbox environments
• You have the budget for the Business tier ($400+/month estimated) and the sales cycle patience
• You need deep integrations with Zendesk, Freshdesk, or Intercom

Consider alternatives if:

• You're a SaaS team under 50 people who mainly needs a customer-facing help center
• Transparent pricing matters to you — you want to see the price before talking to sales
• Per-seat pricing is a dealbreaker — you don't want costs to increase every time you add a team member
• You need API access or integrations but can't justify the Business tier
• You want to sign up and launch a help center in an afternoon, not after a sales cycle

Consider Selvo Instead

If you landed on this page because Document360's pricing feels like too much for what you need, Selvo was built for exactly this situation.

Selvo is a standalone help center for growing SaaS teams. One product, four pricing tiers, all published on the website:

Selvo Pricing

Free	Starter
Free 1 help center, 50 articles, unlimited team members. Permanent — not a trial.	$19/mo Unlimited articles, custom domain, MCP server, unlimited team members.
Pro	Enterprise
$49/mo Everything in Starter + advanced customization, priority support.	$99/mo Everything in Pro + SSO, custom branding, dedicated support.

No per-seat pricing. No per-project charges. No AI credits to budget for. No sales call required. The price on the page is the price you pay.

A 10-person team on Selvo Pro pays $49/month. The same team on Document360 Business pays an estimated $394-788+/month.

Selvo is new to the market (launched March 2026), and we're transparent about that. We don't have Document360's AI writing agent, their 30+ integrations, their enterprise compliance certifications, or their years of customer deployments. What we got right from day one: a modern editor built on Plate (the same Slate framework behind Notion), help centers that look professional without design work, flat pricing that stays flat, and an MCP server that lets you manage your help center from Claude, Cursor, or any AI tool. Zero competitors have this.

Bottom Line

Document360 is a powerful, feature-rich knowledge base platform for mid-market and enterprise teams that need AI-powered documentation at scale. But the move to fully opaque, sales-required pricing — combined with per-project and per-user charges — makes it a poor fit for SaaS teams under 50 people. The Professional tier is functionally incomplete without integrations or API access, and the Business tier that unlocks those features costs $400+/month estimated for a 10-person team.

If you need a customer-facing help center with transparent pricing, unlimited team members, and no sales process, Selvo starts at $19/month.

Selvo	Document360
Best for: SaaS teams under 50 people who want a beautiful help center with transparent flat pricing and no sales process	Best for: Enterprise documentation teams with 50+ employees, compliance needs, and budget for $400+/month

Related Comparisons

• 8 Best Document360 Alternatives in 2026 — If Document360's pricing doesn't work, here are 8 standalone help center tools we compared head-to-head.
• Document360 vs HelpJuice: Which Knowledge Base Is Worth It? — A deep comparison of the two most popular standalone KB platforms.