Selvo
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Give customers an answer. Keep your team close.

Your chatbot answers from your help articles and shows the source. When a question needs your team, the conversation moves to your shared inbox. AI usage is $0.10 per conversation, in addition to your workspace plan.
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14-day free trial. No credit card.

Your team is part of the conversation

Let AI handle the questions your articles can answer. Give customers a clear path to your team when they need more help.

Your team is part of the conversation

When a question needs your team, a private handoff note carries the customer’s question, what AI tried, and why a teammate is needed. Your team continues in the same conversation.

Show the source behind the answer

Answers that use your help articles can link to them under Sources. Customers can read the instructions themselves, and a teammate can pick up questions that need more help.

Tell customers who is answering

The widget header identifies the agent as AI, and its opening message introduces it as an AI assistant. Customers can see who is answering.
Chat widget

Help customers understand the answer.

Your chatbot introduces itself as AI, links to its sources, and can match the visitor’s language. Customers stay in the same chat widget.

Let customers know they are talking to AI

The widget header labels the agent as AI, and the opening message introduces it as an AI assistant. Customers can see who is answering.

Links to the articles behind an answer

When an answer uses a help article, the customer can open it from Sources beneath the reply. A teammate can pick up questions that need more help.

Tone, answer length, and language

Choose a tone and answer length in Voice settings. Let the agent match the visitor’s language automatically, or select a language for its replies.

Keep the question moving toward an answer.

When your help center has the answer, the chatbot replies with a citation. When your team needs to help, it passes on the conversation with a note.

Answered

A billing question answered from a help article, with a link the customer can open.

Handed off

A refund request passed to a teammate, who replies in the same conversation.
For small SaaS teams

One workspace for AI and your team.

Start with one teammate for $39/month, or bring everyone onto Pro for $99/month. Both plans include your help center, live chat, and shared inbox. AI usage is $0.10 per conversation.

Drop it on the site you already have

The chatbot lives inside the Selvo chat widget your customers already see. One snippet, no separate bot platform, no second login. On Pro, the widget runs on your custom domain.

Give the chatbot useful articles

The bot grounds on your help center first and your past inbox conversations second. Improving an article makes the bot smarter at no extra cost — and the better it gets, the less it hands off to your team.

AI pauses at the monthly spend cap

AI replies pause when the workspace reaches its monthly spend cap. The agent’s status shows why it stopped, and your team can continue in the shared inbox.
Comparison

Selvo's chatbot vs Intercom Fin, Tidio, and Drift

The differences that actually change the invoice and the customer's experience. Competitor pricing pulled from public pages, May 2026; update if it moves.

FeatureSelvoIntercom FinTidioDrift
Pricing model$0.10 per conversationFrom $0.99 per outcome$0.39–$0.70 per conversationQuote-based
Base plan price$39/mo + AI usageAdvanced: $85/seat/mo billed yearly + Fin$29 / mo + AI add-on$2,500 / mo (est.)
Bot identifies as AI
Links to the articles behind an answer
Handoff is a first-class feature
Hard cap on monthly AI usage
Bills less when you ship better docs
Self-serve trial, no sales call

See the receipt math behind the $0.10 vs $0.99 line — $0.10 per conversation vs $0.99 per resolution.

Pricing

$0.10 per conversation. Free when it hands off.

One $0.10 line per conversation, however many replies the bot sends. If it hands the conversation to your team without answering, it costs nothing. Billed separately from your Selvo plan, with a hard monthly cap so the bill can't surprise you. AI pauses at the workspace’s monthly spend cap.

See the full receipt mathView all plans

Questions about Selvo's chatbot

How do I add a chatbot to my website?
Drop the Selvo chat widget snippet on your site, point the bot at your help center, and it's live. On Pro, the widget runs on your custom domain. No separate platform, no second login — the chatbot is one toggle inside the Selvo product your team already uses.
What's the difference between a chatbot and an AI agent?
Selvo uses the same AI agent in its chat widget. It answers from your help content, cites the source, and hands conversations to your team when needed. AI usage is $0.10 per conversation.
How much does an AI chatbot cost?
Selvo's chatbot is $0.10 per conversation, billed separately from your Selvo plan, and free when it hands off without answering. There's no per-seat AI charge and no per-resolution surprise. Intercom's Fin charges $0.99 per outcome, and outcomes include configured handoffs. Tidio charges per conversation in the $0.39–$0.70 range with an AI add-on. Drift is quote-based and starts around $2,500/mo.
What happens when the chatbot can't answer?
It hands off to the shared inbox with a one-line summary of what it tried and why it stopped. Your teammate picks up where the bot left off. No restart, no "sorry I couldn't help" dead end, no loop. The handoff isn't a fallback — it's the feature.
Does the chatbot identify itself as AI?
Yes. The widget header labels the agent as AI, and its opening message introduces it as an AI assistant.
Can I cap how much the chatbot costs per month?
AI has a monthly workspace spend cap. When that cap is reached, AI replies pause and the agent’s status explains why. Your team can continue in the shared inbox.
Can I use Selvo as an Intercom alternative?
For most small SaaS teams, yes. Selvo covers help center, chat widget, shared inbox, and the AI chatbot — the same surface most teams actually use on Intercom. The cost difference is the point: a ten-person team on Selvo Pro is $74/month billed yearly. Intercom Advanced is $850/month billed yearly for ten full seats, before AI usage. If you depend on Series, Tours, Surveys, or phone support, Selvo isn't a fit yet.
Can I train the chatbot on past conversations, not just help center articles?
Yes. The bot grounds on your help center first and your past inbox conversations second. You control which sources are active from settings — turn off a category, retrain on a specific tag, exclude older conversations, all without re-uploading anything.
Can I turn the chatbot off?
Yes. One toggle in settings — the chat widget reverts to a live-chat queue and your shared inbox handles every conversation directly. Nothing else about Selvo changes. We don't penalize you for turning it off; you just stop seeing the $0.10/conversation line on the invoice.
What models does Selvo's chatbot use?
A mix. Frontier models for ambiguous, multi-turn questions and smaller, faster models for well-defined retrievals. You don't pick the model; the bot does. The $0.10/conversation price is the same regardless. We pay the difference; you don't.

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A chatbot your customers won't close the tab on

14-day free trial. No credit card. Set up the chat widget and shared inbox today; the chatbot ships next.

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Bring your next customer conversation to Selvo.

Help articles, live chat, AI answers, and a shared inbox. Pro includes unlimited teammates. Try Selvo for 14 days, no credit card.

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