The customer service chatbot that doesn't act like a chatbot
Selvo's chatbot identifies as AI, cites the help-center article it pulled from, and hands off to your team the moment it isn't sure. No looping, no fake names, no deflection — for $0.10 per conversation in your $29/mo Selvo plan.
14-day free trial. No credit card.
Behavior
Handoff is the feature, not the fallback
Every chatbot on the SERP buries handoff under “Smart escalation” near the bottom. Selvo puts handoff at the top. Three commitments your customers will notice.
Handoff is the feature, not the fallback
When the bot doesn't know, it stops. It drops a confidence score and a one-line note into the shared inbox so a teammate picks up where the bot left off. No loops, no "did this answer your question?" dead ends, no see-if-the-customer-gives-up-first.
Cited or it doesn't ship
Every reply carries a footer linking to the help-center article it pulled from. If there's no source, the bot hands off instead of inventing one. The customer sees the citation. Your team sees the audit log.
Names itself as AI
The launcher labels itself as the AI assistant, the opening line introduces the agent, and the avatar is the agent's. No fake names, no human cosplay, no pretending. Customers know who's typing from the first message.
Chat widget
A chatbot that names itself, cites its source, and answers in 45 languages
The same Selvo chat widget your customers already see, with an AI chatbot that identifies as AI in the launcher, footers every reply with a citation, and answers in any of 45 languages at the same $0.10 per conversation.
How it answers
Answered, or handed off cleanly. Never deflected.
Every conversation ends one of two ways. If the answer is in your help center, the bot replies with a citation. Otherwise it hands off with a note for the team — never a loop, never a fake-confident guess.
Answered
A plan-change question, grounded in your pricing docs. One reply, one citation, no escalation.
Handed off
A refund question that touches billing records. The bot declines, leaves a note for the team, and the inbox picks it up.
For small SaaS teams
A SaaS chatbot bundled in $29/mo Selvo
Most chatbot software is sold to enterprises and priced to match. Selvo's chatbot is for the team of one, three, or five shipping a product on Stripe and answering tickets in between commits.
Drop it on the site you already have
The chatbot lives inside the Selvo chat widget your customers already see. One snippet, no separate bot platform, no second login. On Pro, the widget runs on your custom domain.
Ship better docs, watch the bill go down
The bot grounds on your help center first and your past inbox conversations second. Improving an article makes the bot smarter at no extra cost — and the better it gets, the less it hands off to your team.
Hard cap so it can't surprise the invoice
Set a monthly conversation ceiling. When you hit it, the bot steps aside and the widget reverts to a live-chat queue. No overage charge, no "call us about your plan," no $5,000 surprise the month a campaign goes viral.
Comparison
Selvo's chatbot vs Intercom Fin, Tidio, and Drift
The differences that actually change the invoice and the customer's experience. Competitor pricing pulled from public pages, May 2026; update if it moves.
| Feature | Selvo | Intercom Fin | Tidio | Drift |
|---|---|---|---|---|
| Pricing model | $0.10 per conversation | $0.99 per resolution | $0.39–$0.70 per conversation | Quote-based |
| Base plan price | $29 / mo | $85 / seat / mo + Fin | $29 / mo + AI add-on | $2,500 / mo (est.) |
| Bot identifies as AI | ||||
| Citation footer on every reply | ||||
| Handoff is a first-class feature | ||||
| Hard cap on monthly AI usage | ||||
| Per-tag handoff overrides | ||||
| Bills less when you ship better docs | ||||
| Self-serve trial, no sales call |
See the receipt math behind the $0.10 vs $0.99 line — $0.10 per conversation vs $0.99 per resolution.
Pricing
$0.10 per conversation, win or hand off
The same $0.10 line on your invoice whether the bot resolved it or handed it off. Bundled inside the $29/mo Selvo plan, with a hard monthly cap so the bill can't surprise you. Improving your help center makes the bill go down, not up.
Questions about Selvo's chatbot
How do I add a chatbot to my website?
Drop the Selvo chat widget snippet on your site, point the bot at your help center, and it's live. On Pro, the widget runs on your custom domain. No separate platform, no second login — the chatbot is one toggle inside the Selvo product your team already uses.
What's the difference between a chatbot and an AI agent?
In the industry, the distinction is about scope — chatbots answer questions, agents do work. In Selvo's case it's the same engine. You're on /chatbot because that's what you searched for. Selvo's /ai-agent page is the same product framed around the price comparison versus Intercom Fin. Same widget, same $0.10 per conversation, same handoff behavior.
How much does an AI chatbot cost?
Selvo's chatbot is $0.10 per conversation, win or hand off, bundled inside the $29/mo Selvo plan. There's no per-seat AI charge and no per-resolution surprise. Intercom Fin charges $0.99 per resolution. Tidio charges per conversation in the $0.39–$0.70 range with an AI add-on. Drift is quote-based and starts around $2,500/mo.
What happens when the chatbot can't answer?
It hands off to the shared inbox with a one-line summary of what it tried and why it stopped. Your teammate picks up where the bot left off. No restart, no "sorry I couldn't help" dead end, no loop. The handoff isn't a fallback — it's the feature.
Does the chatbot identify itself as AI?
Yes. The launcher names itself as the AI assistant, the opening line introduces the agent, and the avatar is the agent's. We don't hide it behind a human-sounding name and we don't pretend. Customers know who's typing from the first message.
Can I cap how much the chatbot costs per month?
Yes. Set a monthly conversation ceiling in settings. When you hit it, the bot steps aside and the chat widget reverts to a live-chat queue — your shared inbox still picks up every conversation. No overage charge, no "call us about your plan."
Can I use Selvo as an Intercom alternative?
For most small SaaS teams, yes. Selvo covers help center, chat widget, shared inbox, and the AI chatbot — the same surface most teams actually use on Intercom. The cost difference is the point: a ten-person team is $74/mo on Selvo, at least $850/mo on Intercom before AI. If you depend on Series, Tours, Surveys, or phone support, Selvo isn't a fit yet.
Can I train the chatbot on past conversations, not just help center articles?
Yes. The bot grounds on your help center first and your past inbox conversations second. You control which sources are active from settings — turn off a category, retrain on a specific tag, exclude older conversations, all without re-uploading anything.
Can I turn the chatbot off?
Yes. One toggle in settings — the chat widget reverts to a live-chat queue and your shared inbox handles every conversation directly. Nothing else about Selvo changes. We don't penalize you for turning it off; you just stop seeing the $0.10/conversation line on the invoice.
What models does Selvo's chatbot use?
A mix. Frontier models for ambiguous, multi-turn questions and smaller, faster models for well-defined retrievals. You don't pick the model; the bot does. The $0.10/conversation price is the same regardless. We pay the difference; you don't.
Something we didn't cover? Email a founder — answer in your inbox the same day.
A chatbot your customers won't close the tab on
14-day free trial. No credit card. Set up the chat widget and shared inbox today; the chatbot ships next.
