Free tools for support teams
Small, focused tools we built for the work we do every day — free to use, no signup required.
AI Answer Generator
Paste a customer question and get three answers back — formal, friendly, and concise — plus ready-to-send answer starters.
Open toolAI Response Generator
Paste a customer message, pick a tone, and generate a support reply — plus ready-to-send templates.
Open toolAI Reply Generator
Paste any message — email, text, or chat — say what you want to convey, and generate a reply, plus ready-to-send templates.
Open toolAI Email Response Generator
Paste the email you need to answer, pick tone, length, and context, and generate a complete reply, plus ready-to-send email templates.
Open toolAI Email Reply Generator
Paste the email you're replying to, name the goal, and generate a complete reply by tone, length, and context, plus ready-to-send email reply templates.
Open toolReview Response Generator
Paste a customer review, pick positive or negative, and generate a public reply for Google, Yelp, or any platform, plus ready-to-send response templates.
Open toolAI Apology Email Generator
Describe what went wrong, pick the scenario and tone, and generate a customer apology email with a subject line, plus ready-to-send apology templates.
Open toolFAQ Generator
Paste your product description, pick the type, count, and tone, and generate a full FAQ section with questions and answers, plus ready-to-use FAQ templates by topic.
Open toolRefund Policy Generator
Pick your business type, refund window, return shipping, and non-refundable items, and build a clear, copy-paste refund & return policy, plus ready-to-use policy clause templates.
Open toolKnowledge Base Article Template
Describe one help-center topic and generate a structured knowledge base article, plus ready-to-use article templates for how-tos, troubleshooting, getting started, and more.
Open toolChatGPT for Customer Service
30 copy-paste ChatGPT prompts for replies, tone, apologies, and help articles.
Open toolCustomer Service Email Templates
Copy-paste support email templates for apologies, refunds, orders, onboarding, and more — customize any with AI.
Open toolOnboarding Checklist Template
Pick employee, remote, customer, support, or manager onboarding and get a tailored, checkable checklist — copy it to Notion in one click.
Open toolQBR Template
Pick Customer Success, Executive, Pre-Renewal, Sales, or Agency and get a slide-by-slide quarterly business review outline — trim it, then copy to Slides or Notion.
Open toolSLA Template
Pick customer support, IT helpdesk, managed services, or uptime, set your response and resolution targets, and get a complete service level agreement — copy it to Notion or Word in one click.
Open toolEscalation Matrix Template
Pick customer support, incident severity (SEV1–4), or customer success and get a ready-to-use escalation matrix — levels, triggers, owners, and response times. Copy it to Notion in one click.
Open toolCSAT Calculator
Score your customer satisfaction and benchmark it against your industry.
Open toolNPS Calculator
Score your Net Promoter Score and benchmark it by industry, with follow-up questions for each group.
Open toolCustomer Effort Score (CES) Calculator
Score your CES on a 5- or 7-point scale, see what a good score looks like, and how it compares to CSAT and NPS.
Open toolARR Calculator
Get your ARR from MRR, or build the full bridge to see Net Revenue Retention, GRR, and net-new ARR.
Open toolMRR Calculator
Calculate monthly recurring revenue and its ARR run-rate, then build the bridge to derive NRR and GRR.
Open toolSaaS Magic Number Calculator
Score your sales efficiency from net new ARR and S&M spend, benchmark it, and see the implied payback.
Open toolBurn Rate Calculator
Get your net and gross burn rate, cash runway, and Bessemer burn multiple — with a growth-aware runway projection.
Open toolSupport Cost Calculator
Get your cost per support ticket and model how much ticket deflection with an AI agent could save your team each year.
Open toolChatbot ROI Calculator
See the ROI of an AI support chatbot — enter your ticket volume and cost to get the deflection savings, payback, and agent-hours it frees each year.
Open toolCustomer Service Interview Questions
Filter by role, seniority, and traits to get curated interview questions, each with what good answers sound like.
Open toolSupport Job Description Generator
Pick a support role, the channels they'll cover, and your tools to generate a tailored, ready-to-post job description.
Open toolSaved Replies & Macros Library
50 copy-paste canned responses by scenario — greetings, refunds, billing, escalations, and more. Paste straight into Intercom, Zendesk, Help Scout, or email.
Open toolCustomer Success KPI Cheat Sheet
Pick a customer-lifecycle stage — onboarding, adoption, retention, expansion, advocacy — and get the KPIs that prove it's working, each with its formula and benchmark.
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