Free tool

AI answer generator

Paste a customer question and get three answers back: formal, friendly, and concise. Send the one that fits the moment. Free, no signup required.

Your prompt (returns 3 answer variants)
You are an experienced customer support agent. A customer asked the question below. Write three versions of a clear, accurate answer, each labeled exactly and separated by a blank line:

Formal: polished and professional, careful with commitments, suitable for billing, policy, or legal-sensitive topics.
Friendly: warm and conversational, like a helpful human teammate, without slang or over-familiarity.
Concise: one or two tight sentences, no preamble, ideal for live chat or a repeat question.

Rules:
- Answer the actual question directly. Don't restate the question back to them.
- Use only the facts provided below. If a detail is missing, leave a [bracket] where it belongs instead of inventing it. Never guess at product specifics.
- No corporate filler, no hedging, no "I hope this helps."

Customer question:
[paste the customer's question here]

Key facts to use (optional):
[none provided, leave brackets for any specifics you'd need]
Generate in

Opens in ChatGPT, free and unlimited, no signup. You'll get three answers: formal, friendly, and concise. Always read one before sending, since AI can get your product details wrong.

Formal

Billing, policy, legal, or anything a customer might forward.

Friendly

Onboarding, how-to questions, and everyday email support.

Concise

Live chat, in-app messaging, and questions you answer all day.

Starters

12 answers to the questions you get most

Don't want to start from scratch? Copy a proven answer, fill in the [brackets], and send, or open it in ChatGPT to rewrite in your brand voice.

How do I reset my password?

Account & access

You can reset it yourself in under a minute: go to [login page link] and click “Forgot password.” Enter the email on your account and we'll send a reset link straight away. If it doesn't arrive in a few minutes, check spam, or reply here and I'll send one manually.

Why can't I log in?

Account & access

Let's get you back in. The most common cause is a small typo in the email or a password saved from an old login. Try resetting your password at [reset link] first. If that still fails, tell me the email you're using (not the password) and I'll check the account on my end.

Why was I charged this amount?

Billing & charges

Good question — the [amount] charge on [date] is your [plan name] plan, which renews [monthly / annually] on that date. I've sent the invoice to [email] for your records. If the amount still looks off, let me know and I'll pull up the account directly.

Do you offer refunds?

Billing & charges

We do, within [refund window] of a charge. If you're inside that window, I can process it now — just confirm and it'll be back on your original payment method in [3–5] business days. If you're past it, tell me what happened and I'll see what I can do.

How do I [do a common task]?

Using the product

Here's the quickest way: 1. [step one] 2. [step two] 3. [step three] That should sort it. If you get stuck on any step, send a screenshot and I'll point to exactly where to click.

Is there a way to [do something the product doesn't do directly]?

Using the product

Not as a one-click feature yet, but most people get the same result by [workaround]. Want me to walk through how that'd work for your setup? I'll also pass along that you were looking for [the feature] — it helps us prioritize what to build next.

What's the difference between your plans?

Plans & pricing

The short version: [lower plan] covers [core use case] and is best if you [scenario]. [Higher plan] adds [key differentiators] and makes sense once you [scenario]. Based on what you've described, I'd start with [recommendation] — you can upgrade anytime without losing anything.

Can I change or cancel my plan later?

Plans & pricing

Anytime, with no penalty. You can upgrade, downgrade, or cancel from [billing settings link]. Upgrades take effect immediately; downgrades and cancellations apply at the end of your current billing period, so you keep what you've paid for until then.

Is my data secure?

Data & security

Yes. Your data is encrypted in transit and at rest, hosted with [provider], and we [relevant practice, e.g. never sell or share it]. You can read the full detail in our [security / privacy link]. If your team needs specifics for a review, I'm happy to send over [DPA / security docs].

Can I export or delete my data?

Data & security

Both, anytime. You can export everything from [export location] as [format]. To delete it, [steps or “reply here and I'll handle the deletion request”] — once it's done, it's permanent and removed from our systems within [timeframe].

How do I get started?

Getting started

Welcome aboard! The fastest path to value is [the one high-impact first action]. From there: [step two] and [step three]. I've linked a 5-minute setup guide here: [link]. And if you'd rather just ask, reply anytime — a real person reads every message.

Do you offer a free trial?

Getting started

We do — [length] free, no card required. You'll have full access to [what's included] so you can try it on real work before deciding. Start at [signup link], and if you have questions partway through, I'm right here.

Guide

Answering a question well

A generated answer gets you most of the way. Here's how to pick between the three variants, the habits that make an answer actually land, and where a general-purpose generator stops and a real AI agent takes over.

The same answer, three ways

One question, “Why was I charged twice?”, answered three ways. The content is identical; only the register changes. Send the formal one when a customer might forward it, the friendly one for everyday email, and the concise one in live chat.

Formal

Thank you for reaching out. The duplicate charge on [date] has been refunded to your original payment method and should appear within 3–5 business days. Please let us know if anything else requires attention.

Friendly

Ah, sorry about that, you're right, you were charged twice. I've refunded the duplicate just now, so it'll land back on your card in 3–5 business days. Anything else I can sort while I'm here?

Concise

Good catch. Refunded the duplicate charge just now, and it'll be back on your card in 3–5 business days.

Six habits that make an answer land

A generated draft gets you about 80% of the way. These are the habits that close the gap, drawn from how the best support teams answer.

Answer the question first

Lead with the answer, not a windup. Customers came for one thing, so give it to them in the first line, then add context if it helps.

Ground it in real facts

An answer is only useful if it's true for this customer. Feed the AI your actual policy and account details, or it'll fill the gap with a confident guess.

Never invent specifics

If you don't have the detail, leave the [bracket] and fill it in yourself. A wrong price or wrong date in a confident answer is worse than no answer.

Answer the next question too

Most questions sit inside a workflow. Answer the one they'll ask next and you turn two tickets into one.

Match the register to the channel

A formal paragraph reads as cold in live chat; a one-liner reads as curt over email. That's the whole point of the three variants: pick the fit.

Read it once before you send

AI sounds confident even when it's wrong about your product. You're the editor on every answer, not the rubber stamp.

Once you've written an answer this good, it's worth reusing. Turn your best answers into help center articles customers can find on their own, or let an AI agent answer the repeat questions for you.

A generator vs a real AI agent

A general-purpose generator drafts an answer fast, but it can't see your product, answer on its own, or get the answer to the customer without you pasting it across. Here's where the two diverge.

CapabilityGeneratorSelvo agent
Answering a question
Writes a clear answer
Knows your product and policies
Only facts you paste in
Trained on your help center
Applies your brand voice
Re-describe it every time
Set once
Cites a source customers can verify
Getting it to the customer
Copy-paste each question and answer by hand
Every single one
Never
Answers customers 24/7 on its own
Lives inside your support inbox
Hands off to a human when unsure
Trust & cost
Guardrails against made-up answers
Audit log of every answer
Price
Free / $20-mo per person
$0.10 per resolved chat

Questions about the AI answer generator

What is an AI answer generator?
An AI answer generator turns a customer's question into a written answer for you. You paste the question, optionally add a few facts the AI should use, and it drafts a clear reply you can review, tweak, and send. This one returns three versions at once, formal, friendly, and concise, so you can pick the register that fits the channel instead of regenerating for each tone.
Why does it give me three answers?
Because the right answer depends on where it's going. A billing or policy question reads better in the formal version; an onboarding question lands better in the friendly one; a live-chat or repeat question is faster with the concise one. Generating all three in a single prompt means you choose the fit rather than guessing a tone up front and regenerating when it's off.
Is this AI answer generator free?
Yes. There's no signup, no email, and no daily cap. The tool builds the prompt right in your browser and opens it pre-filled in ChatGPT, Claude, Perplexity, or Google AI, free and unlimited on our end. You can also copy the prompt into any AI tool, or grab one of the ready-made answer starters.
How do I use the answer generator?
Paste the customer's question, then optionally add the key facts the answer depends on, like your refund policy or the customer's plan. Hit Generate to open the prompt pre-filled in ChatGPT, which returns the formal, friendly, and concise versions. Read the one you want, fill in any [brackets], and send.
What's the "key facts" field for?
It's how you keep the AI from making things up. A general-purpose model doesn't know your refund window, your pricing, or what actually happened on a customer's account, so without facts it either guesses or leaves blanks. Paste the specifics into the key-facts field and the answer is grounded in them. Leave it blank and the AI marks every product-specific detail with a [bracket] for you to fill in instead of inventing a confident, wrong answer.
Will the AI know my product?
Only what you tell it. That's the core limit of any general-purpose answer generator: ChatGPT knows nothing about your product, pricing, or policies beyond what you paste in, and you have to re-supply that context every single time. For answers that must be right about your product, fill in the key facts, leave the [brackets] for the rest, or use an AI agent trained directly on your help center.
When should I use a real AI support agent instead?
When you're answering the same questions over and over, or want coverage at 2am. A generator is great for drafting a handful of answers a day, but you still paste every question in and every answer out. An AI agent trained on your help center answers customers automatically, cites its sources, and only escalates what it can't handle. Selvo's AI agent does that inside the inbox and widget your team already uses, billed at $0.10 per resolved conversation instead of per seat.
Are the answer starters good to send as-is?
They're a strong starting point, not a finished answer. Each one fills in a proven structure for a common question like password resets, unexpected charges, data security, or plan differences, with [brackets] where your specifics go. Swap in the real details, match the voice to your brand, and read it once before you send.
Can I use it for email and live chat?
Both, and that's what the three variants are for. Use the concise version for live chat and in-app messaging, where a tight answer reads better, and the friendly or formal version for email, where customers expect more context. The answer starters work on any channel once you fill in the brackets.

Something we didn't cover? Email a founder and you'll have an answer in your inbox the same day.

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