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Give repeat questions to your AI agent.

Your AI agent answers from your help articles, cites its sources, and brings in your team when a question needs a person. $0.10 per conversation, whether it answers or hands off.
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What the AI agent does

Grounded in your help content

Give AI the help content your team maintains. Choose the availability of each knowledge source to control what the agent can use.

Inside the Selvo chat widget

The agent runs in the same Selvo widget your customers already see. On Pro, the widget runs on your custom domain.

Reaches into your stack via API, MCP, or webhooks

Selvo ships with a public API and a first-class MCP server. Read an order, look up a subscription, post a webhook back to your app. Write actions like refunds flag for teammate approval by default.
AI agent

Helpful answers. A clear path to your team.

Let customers see who is answering, show the sources, and set when your team should take over.

Let customers know they are talking to AI

The widget header labels the agent as AI, and the opening message introduces it as an AI assistant. Customers can see who is answering.

Show where the answer came from

When an answer uses a help article, the customer can open it from Sources beneath the reply. A teammate can pick up questions that need more help.

Pass on the context with the conversation

When AI steps aside, a private note carries the customer’s question, what AI tried, and why a teammate is needed. Your team can continue in the same inbox.

Give AI your handoff guidance

Use the Guidance field to explain your policies and the requests that need a teammate. For example, ask AI to bring in a person to review refund requests.

AI pauses at the monthly spend cap

When the workspace reaches its monthly spend cap, AI replies pause. The agent’s status shows why it stopped, and your team can continue the conversation in the shared inbox.

How the agent answers and when it hands off

When your help content has the answer, AI can reply with a source. When a request needs a person, a teammate can pick up the same conversation.

Answered

A billing question answered from a help article, with a link the customer can open.

Handed off

A refund request passed to a teammate, who replies in the same conversation.

The controls behind every answer

Set how AI answers, choose the knowledge it can use, and decide when it should step aside.

Sources behind the answer

Customers can open the help article behind an answer and read the details for themselves.

Reply in your customer’s language

Set language to Auto so AI replies in the language your customer uses.

Set the tone and answer length

Choose a tone and preferred answer length in settings, from concise replies to more detailed explanations.

Pause AI when you need to

Turn off AI replies from settings and switch them back on whenever you’re ready.

Connect your AI tools

Connect Claude, Cursor, or another MCP client to Selvo and approve what it can access.

Choose the knowledge AI can use

Control availability for each knowledge source, so you can keep old or irrelevant material out of AI answers.
Pricing

$0.10 per conversation, answered or handed off

The same $0.10 line on your invoice whether the agent resolved the conversation, partially handled it, or handed it off to a teammate.

Selvo AI agent, per conversation

Pro: $74/mo yearly

$0.10

per conversation, win or hand off

  • 1,000 conversations$100
  • Teammate seats × 3included
  • Pro plan (billed yearly)$74
  • Help center + chat + inboxincluded
  • Hard cap on monthly usageincluded
Monthly total$174

Your Pro subscription plus 1,000 AI conversations. The AI rate is the same whether it answers or hands off.

Intercom Fin, per outcome

Illustrative scenario

$0.99

per Fin outcome

  • 1,000 conversations—
  • 700 billable outcomes$693
  • Teammate seats × 3$255
  • Additional platform fee$0
  • Usage controlsAvailable
Monthly total$948

Three Advanced full seats billed yearly, plus 700 Fin outcomes.

Illustrative monthly costs with annual subscription billing: Selvo Pro plus 1,000 AI conversations; Intercom Advanced plus 700 billable Fin outcomes. Outcome count is an assumption, not a typical rate. Features and billing units differ. Intercom pricing checked September 9, 2026.

Questions about the AI agent

Is the AI agent available now?
Yes. Selvo's AI agent is live on Starter and Pro. AI usage is $0.10 per conversation, billed separately from your workspace plan, whether the agent answers or hands off.
Why $0.10 per conversation, not per resolution?
Per-resolution pricing means your bill rises every time your AI gets better at its job. We don't think that's the right incentive. $0.10 per conversation is paid whether the AI answers or hands off, so improving the help center makes your bill go down, not up. The math is simpler and the incentives point the right way.
What happens when the AI can't answer?
It hands off to the shared inbox with a one-line summary of what it tried and why it stopped. Your teammate picks up where the AI left off. No restart, no 'sorry I couldn't help' dead end.
How is this different from Intercom Fin?
Starter includes one teammate and one help center for $39/month, or $29/month billed yearly. Pro includes unlimited teammates and five help centers for $99/month, or $74/month billed yearly. AI usage is $0.10 per conversation on both plans, billed separately.
How is this different from Crisp Hugo or Ada?
Starter includes one teammate and one help center for $39/month, or $29/month billed yearly. Pro includes unlimited teammates and five help centers for $99/month, or $74/month billed yearly. AI usage is $0.10 per conversation on both plans, billed separately.
Can I train it on past conversations, not just help center articles?
Yes. The agent grounds on your help center first and your past inbox conversations second. You control which sources are active from settings — turn off a category, retrain on a specific tag, exclude older conversations, all without re-uploading anything.
How often does the AI answer without handing off?
It depends on your help center coverage. Teams with thorough docs see most refund, order-status, and password-reset questions answered without escalation. We don't publish a global number because the real answer is 'as good as your help center is.' Make the help center great; the AI agent compounds on top.
Will it work on my custom domain and chat widget setup?
Yes. The AI agent runs inside Selvo's chat widget on every plan and is fully available on custom domains for Pro. Drop the widget snippet on your site, point your help center to help.yourcompany.com, and the AI agent is on duty.
Does Selvo charge per seat for AI usage?
No. AI usage is metered at $0.10/conversation, full stop. Adding a teammate doesn't change the AI line on your bill. Your plan covers seats; the AI usage is its own predictable, conversation-counted line item.
Can I turn the AI agent off?
Yes. One toggle in settings — the chat widget reverts to a normal live-chat queue and your shared inbox handles every conversation directly. Nothing else about Selvo changes. We don't penalize you for turning it off; you just stop seeing the $0.10/conversation line on the invoice.
What models does the AI agent use?
We use a mix: frontier models for ambiguous, multi-turn questions and smaller, faster models for well-defined retrievals. You don't pick the model; the agent does. The $0.10/conversation price is the same regardless of which one runs under the hood. We pay the difference, you don't.

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Bring your next customer conversation to Selvo.

Help articles, live chat, AI answers, and a shared inbox. Pro includes unlimited teammates. Try Selvo for 14 days, no credit card.

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