AI customer service for small SaaS teams at $0.10 per conversation
Selvo's AI agent grounds replies in your help center, drafts answers inside your shared inbox, and bills $0.10 per conversation whether it resolves or hands off.
14-day free trial. No credit card.
Capabilities
What the AI agent does
Grounded in your help center and past conversations
Every reply pulls from your help center first and your past inbox conversations second. Per-source toggles let you exclude an article or retrain on a tag without re-importing anything.
Inside the Selvo chat widget
The agent runs in the same Selvo widget your customers already see. On Pro, the widget runs on your custom domain.
Reaches into your stack via API, MCP, or webhooks
Selvo ships with a public API and a first-class MCP server. Read an order, look up a subscription, post a webhook back to your app. Write actions like refunds flag for teammate approval by default.
Inbox
Every AI reply lands as an editable draft in the shared inbox
Every AI conversation lands in the same inbox your teammates already use, with the agent's reply waiting in the composer.
Chat widget
An AI agent inside your existing Selvo chat widget
The same Selvo chat widget your customers already see, with an AI agent that names itself in the launcher, the intro, and the avatar.
Controls
Per-tag handoffs and a hard cap on AI usage
Set handoff rules by tag and a monthly conversation ceiling in settings. The agent stays inside both.
How it answers
How the agent answers and when it hands off
Every AI conversation ends one of two ways. If the answer is in your help center and the action is in scope, the agent replies with a citation. Otherwise it hands off with a note for the team.
Answered
A plan-change question, grounded in your pricing docs. One reply, one citation, no escalation.
Handed off
A refund question that touches billing records. The agent declines, leaves a note for the team, and the inbox picks it up.
Additional features
Plus everything else included on every plan
Six capabilities the $0.10-per-conversation rate covers, included on Starter and Pro alike.
Citations on every reply
Source article and section, footer-rendered to the customer with a direct link through to the help center page it pulled from.
45 languages out of the box
Detect the customer's language, translate the question, answer in the same language — at the same $0.10 per conversation.
Tone and max-length control
Set a per-product tone and cap how long any reply can be, tuned from settings without retraining.
Hard cap on AI usage
Set a monthly conversation ceiling. When you hit it the widget reverts to a live-chat queue with no overage charge.
API, MCP, and webhooks
A public API and first-class MCP server let the agent fetch order, subscription, or account data inside its turn.
Audit log per reply
Every AI reply logs the model used, the confidence score, the source article, and the handoff reason if it escalated. Exportable via API.
Pricing
$0.10 per conversation, answered or handed off
The same $0.10 line on your invoice whether the agent resolved the conversation, partially handled it, or handed it off to a teammate.
Selvo AI agent, per conversation
Bundled in $29$0.10
per conversation, win or hand off
- 1,000 conversations$100
- Teammate seats × 3included
- Plan fee (Starter)$29
- Help center + chat + inboxincluded
- Hard cap on monthly usageincluded
Monthly total$129
Ship better docs → fewer AI handoffs → same $0.10 per conversation.
Intercom Fin, per resolution
~8× Selvo$0.99
per AI resolution
- 1,000 conversations—
- ~700 AI-resolved$693
- Teammate seats × 3$237
- Plan fee (Engage)$85
- Monthly usage cap—
Monthly total$1,015
Every help center improvement increases the AI line.
Numbers approximate. Intercom seat & engage fees from their public pricing page (May 2026). Resolution mix assumes a typical 70% AI-resolution rate on 1,000 monthly conversations.
Questions about the AI agent
Why $0.10 per conversation, not per resolution?
Per-resolution pricing means your bill rises every time your AI gets better at its job. We don't think that's the right incentive. $0.10 per conversation is paid whether the AI answers or hands off, so improving the help center makes your bill go down, not up. The math is simpler and the incentives point the right way.
What happens when the AI can't answer?
It hands off to the shared inbox with a one-line summary of what it tried and why it stopped. Your teammate picks up where the AI left off. No restart, no 'sorry I couldn't help' dead end.
How is this different from Intercom Fin?
Three things. Pricing model: per conversation, not per resolution, so your bill doesn't punish you for improving your help center. Bundling: it's included in $29 Starter and $74 Pro, not a paid add-on layered on top of per-seat fees. Scope: we ship something focused for small SaaS teams instead of a Fortune 500 platform that needs an implementation partner.
How is this different from Crisp Hugo or Ada?
Same scope difference. Crisp and Ada are good products, but their pricing and onboarding are aimed at bigger teams. Selvo's AI agent is one tab inside one product that costs $29 a month, with a 14-day trial and no sales call. If you're a small SaaS team, that's the difference that matters.
Can I train it on past conversations, not just help center articles?
Yes. The agent grounds on your help center first and your past inbox conversations second. You control which sources are active from settings — turn off a category, retrain on a specific tag, exclude older conversations, all without re-uploading anything.
How often does the AI answer without handing off?
It depends on your help center coverage. Teams with thorough docs see most refund, order-status, and password-reset questions answered without escalation. We don't publish a global number because the real answer is 'as good as your help center is.' Make the help center great; the AI agent compounds on top.
Will it work on my custom domain and chat widget setup?
Yes. The AI agent runs inside Selvo's chat widget on every plan and is fully available on custom domains for Pro. Drop the widget snippet on your site, point your help center to help.yourcompany.com, and the AI agent is on duty.
Does Selvo charge per seat for AI usage?
No. AI usage is metered at $0.10/conversation, full stop. Adding a teammate doesn't change the AI line on your bill. Your plan covers seats; the AI usage is its own predictable, conversation-counted line item.
Can I turn the AI agent off?
Yes. One toggle in settings — the chat widget reverts to a normal live-chat queue and your shared inbox handles every conversation directly. Nothing else about Selvo changes. We don't penalize you for turning it off; you just stop seeing the $0.10/conversation line on the invoice.
What models does the AI agent use?
We use a mix: frontier models for ambiguous, multi-turn questions and smaller, faster models for well-defined retrievals. You don't pick the model; the agent does. The $0.10/conversation price is the same regardless of which one runs under the hood. We pay the difference, you don't.
Something we didn't cover? Email a founder — answer in your inbox the same day.
