Give customers a searchable help center and give your AI agent the same answers to work from. Write, publish, and update your articles in Selvo. Add your own domain on Pro. AI usage is $0.10 per conversation.
Open Team, choose Invite, and add their email addresses.
Managing invitations
Getting started
Find pending invitations and invite teammates again.
Changing a teammate’s role
Getting started
Choose the right role when you invite a teammate.
Terrace
Contact us
Search for answers...
Terrace/Getting started/Inviting your team
Inviting your team
Bring your teammates into your workspace and work together.
M
Written by MayaUpdated Sep 15, 2026
Open Team in your workspace.
Choose Invite.
Enter your teammate’s email address.
They’ll receive an email with a link to join.
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Your answers can do more.
Make your help center feel at home
Point help.yourcompany.com at Selvo on Pro, drop in your colors and CSS, and write with a block-based editor that supports screenshots, callouts, and code. Versioned, multi-author, no surprises in the rendered output.
Give AI the answers your team trusts
Connect your help content as AI knowledge. Answers that use your articles can link back to the source, so customers can read the instructions for themselves.
Keep your articles and conversations together
Your help center, chat widget, and shared inbox share one workspace. Starter includes one help center; Pro includes five. AI usage is billed separately at $0.10 per conversation.
Help center
Useful answers, wherever customers need them.
Write clear guides, help customers find them, and let AI answer from the same knowledge.
Your own domain, your own brand
Use your own domain, colors, and logo. Pro adds custom CSS and up to five help centers, so each product can have its own home for support.
help.terrace.example
Terrace
Contact us
How can we help?
Search for answers...
Getting started
Set up your workspace.
M1 author · 4 articles
Team & collaboration
Bring everyone together.
M1 author · 5 articles
Projects
Organize your work.
M1 author · 6 articles
Account & billing
Manage your account.
M1 author · 3 articles
Integrations
Connect your tools.
M1 author · 4 articles
Security
Keep your workspace safe.
M1 author · 3 articles
Background
Background color
#0062FF#7C3AEDAuto
Show customers each step
Write clear articles with screenshots, callouts, code samples, and embedded media. Publish when the guide is ready for your customers.
BackDraftPublishedSavedPublishView live
Understanding task statuses
Give every task a clear next step.
Use a status to show where work stands.
Status
When to use it
To do
Ready to start
Done
Work is complete
Plain Text { "status": "in_progress" }
Search that finds the right article
Customers can search your articles from the help center and open the answer they need.
Search for answers...invite
2 results for “invite”
Inviting your team
Getting started
Open Team, choose Invite, and add their email addresses.
Managing invitations
Getting started
Find pending invitations and invite teammates again.
Turn your articles into answers in chat
Connect your help content as knowledge for the AI agent. It can answer from those articles and link customers to the source, so they can read the instructions themselves.
Knowledge
Sources the AI agent can draw from. Toggle availability per source, or select a few and bulk-update.
Source
Type
Chunks
Audience
Availability
Inviting your team
Help center
3
Default
On
Getting started
Help center
5
Default
On
Account & billing
Help center
4
Default
On
A
AvaAI agent
How do I invite my team?
Open Team, choose Invite, and add their email addresses.
SourcesInviting your team
Ava · AI Agent
Message…
Choose the knowledge AI can use
Set chatbot availability for each knowledge source. Keep useful content available to AI, and turn a stale source off without deleting it.
Knowledge
Sources the AI agent can draw from. Toggle availability per source, or select a few and bulk-update.
Source
Type
Chunks
Audience
Availability
Inviting your team
Help center
3
Default
On
Getting started
Help center
5
Default
On
Account & billing
Help center
4
Default
OnOff
Keep your help center useful as you grow
Bring your existing articles, organize the answers, and manage how they appear in search. Pro adds full analytics and custom CSS.
Import from Intercom
What this will bring across, before anything moves.
Counting what’s there…
Collections
8
Articles
128
Bring your existing articles
Import articles and collections from tools such as Intercom and Help Scout, or use the public API. Preview what’s coming across before starting an import.
SEO
Meta title
Invite your team
16/60
Meta description
Add teammates, choose their roles, and start working together.
0/15562/155
SEO settings per article
Edit each article’s meta title, description, and URL slug. Selvo generates the canonical URL, helping search engines find the right version of your guide.
Top Search Queries
Zero-result searches show what users are looking for but can’t find. Create articles for these topics.
Search Query
Searches
Avg Results
Invite team
64
3
SSO setup
18
0
18No Results
Collections, categories, and search analytics
Real navigation for customers via collections and subcollections, with full analytics on Pro that show which articles work and which need a rewrite.
Questions about the help center
Is Selvo's help center for internal team docs or customer-facing?
Customer-facing only. Your help.yourcompany.com, your articles for customers, your AI agent grounded on them. If you need an internal team wiki, that's a different category — Notion, Confluence, or Slite. Selvo's help center is built for the customer who lands on a support article at 2am.
How is this different from using Notion as a help center?
Notion is a workspace for your team. Selvo's help center is a customer-facing product surface — public on your domain, indexable by Google, searchable for the customer, with article feedback and SEO settings on every page. Notion has horror stories about lockouts and lost data; Selvo is a real product purpose-built for customer docs.
Is this a Document360 / Helpjuice / Help Scout Docs alternative?
For teams of 2–20 building customer-facing docs, yes. We don't try to be an enterprise documentation platform with 200 features you'll never use. Selvo ships the block-based editor, custom domain, AI grounding, and analytics — bundled with chat widget, shared inbox, and AI agent with flat workspace pricing and separately billed AI usage. Three-letter-name competitors charge separately for AI on top of seat pricing.
Does the AI agent really cite articles?
Yes. When the agent uses a help article in an answer, it can link to that article under Sources. When a question needs a teammate, the conversation can pass to the shared inbox with private handoff context.
Can I run this on my own domain?
Yes, on Pro ($99/month, or $74/month billed yearly). Point help.yourcompany.com at Selvo, drop in your brand colors, and add custom CSS for the last 5% of visual polish. On Starter you ship on a Selvo subdomain with your branding intact.
Can I import from my current help center?
Yes — via API or CSV. Most teams move in an afternoon: import articles, point DNS at the new help center, drop the chat widget on your site. We've had teams migrate from Help Scout and Intercom Articles before standup.
What plan unlocks five help centers?
Pro ($99/month, or $74/month billed yearly). Same plan as custom domain, custom CSS, and full analytics. Run a help center per product, per region, or per acquired brand — same flat price whether you operate one or five.
How much does Selvo cost?
Starter includes one teammate and one help center for $39/month, or $29/month billed yearly. Pro includes unlimited teammates and five help centers for $99/month, or $74/month billed yearly. AI usage is $0.10 per conversation on both plans, billed separately.
Something we didn't cover? Email a founder — answer in your inbox the same day.
Put your best answers where customers can find them.
Publish your help articles and use them in AI answers. Custom domains are available on Pro. AI usage is $0.10 per conversation.
