Selvo
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Give your team the whole conversation.

Chat, email, and AI handoffs arrive in one shared inbox. See who is replying, assign the next step, and keep the customer history close. Pro includes unlimited seats for $99/month.
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14-day free trial. No credit card.

A shared inbox that gets out of your way

One queue, every channel

Widget chats, email replies, and AI conversations land in the same threaded view. When a customer's tab closes mid-reply, the message keeps going by email and lands back in the same thread.

See who is already writing back

A collision indicator and typing dots show when a teammate is already drafting a reply, so teammates can avoid sending duplicate replies. Snooze a thread for tomorrow morning and it wakes if the customer replies first.

Start with a draft. Make it yours.

AI drafts a reply in your composer. Read it, edit it, and send when you are ready. Your team stays in control of the answer.
Inside the inbox

Keep every conversation moving.

See who’s replying, organize your queues, and act on conversations without losing your place.

Know when a teammate is replying

See who is viewing a conversation and who is typing a reply, so you can check before you start writing.

Give every team a focused queue

Give Billing, Engineering, and Support their own inboxes. Save filtered views for work like unassigned refunds. Team inboxes and custom views are available on Pro.

Come back when it needs your attention

Snooze until tomorrow morning, next Monday, or a time you choose. If the customer replies sooner, the conversation reopens.

Find your next action with Cmd+K

Open Cmd+K to find available commands for the conversation you’re working on, from assigning a teammate to adding a tag.

Send the replies you use every day

Choose a saved reply from the composer, preview it with the customer’s details, and insert it when you’re ready.

The details that keep work moving

Keep customer details, teammate availability, and AI handoffs beside the conversation. Pro adds team inboxes and custom views.

Customer details that fit your business

Add typed fields to contacts, conversations, and companies, including lists, dates, numbers, and yes/no values.

Let teammates know when you are away

Set an idle threshold to mark teammates Away automatically, and let them add a custom status. Teammates marked away by automation become available again when they return.

Pick up where AI leaves off

AI replies and handoff events stay in the conversation. Read what happened, then write your reply in the same thread.

Questions about the shared inbox

How is this different from a Google Groups Collaborative Inbox?
Google paused work on Collaborative Inbox years ago and the feature hasn't shipped meaningful updates since. Selvo is a real, maintained product purpose-built for shared support — with assignments, live presence, collision detection, snooze, macros, custom views, and AI drafts. Same idea, far better tools.
Does Selvo replace my Outlook shared mailbox?
Yes, for shared customer support. Connect a support@ address and Selvo becomes the inbox your team works out of — with assignments, internal notes, and full history visible to everyone. Your Outlook mailbox keeps receiving mail in the background; you just stop opening it.
Can two people reply at the same time?
No. Live presence, a collision indicator, and typing dots show when a teammate is already drafting a reply, so teammates can avoid sending duplicate replies.
Does the AI auto-send replies?
AI-assisted drafts appear in the composer for your team to review, edit, and send. Your teammate decides when the reply is ready.
Can I keep replying from my individual email?
Yes. Conversations are addressed to your team email (support@yourcompany.com) but Selvo tracks who replied. Customers see a unified support voice; your team sees who handled what.
How much does Selvo cost?
Starter includes 1 seat and 1 help center for $39/month, or $29/month billed yearly. Pro includes unlimited seats and 5 help centers for $99/month, or $74/month billed yearly. AI usage is $0.10 per conversation on both plans, billed separately.
What channels does the inbox cover today?
Widget chat, email, and AI conversations live in one queue with full history. WhatsApp, SMS, and social DMs are not on the inbox today; the roadmap follows what small SaaS teams ask for, so if those channels are critical for your team, please tell us.
Can I bring my team's existing replies and saved snippets?
Yes. Macros support workspace-wide and personal scopes, with keyboard bindings and variable substitution. Bring your saved replies as macros and your team's keyboard muscle memory carries over.

Something we didn't cover? Email a founder — answer in your inbox the same day.

Give every conversation an owner.

Bring chat, email, and AI handoffs into one inbox. Invite your whole team on Pro. Try Selvo for 14 days, no credit card.

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