A keyboard-first shared inbox with AI drafts and live presence
Widget chat, email, and AI replies land in one queue with live presence, snooze that auto-wakes on a customer reply, and a Cmd+K command palette—built for teams of 2–20 on flat $29 / $74 pricing.
14-day free trial. No credit card.
Inside the queue
Live presence, snooze, and separate team queues
Live presence and a collision indicator stop two replies from going out for the same ticket, snooze wakes on a customer reply, and team inboxes give every team its own queue.
Keyboard-first
A Cmd+K command palette for every action
One palette runs every action, slash-shortcut macros fill in customer variables, and tags or saved views apply without leaving the keyboard.
Additional features
Plus everything else, on every plan
Three more capabilities included on Starter and Pro alike, with team inboxes and custom views available on Pro.
Custom attributes, 11 data types
Add typed fields to contacts, conversations, and companies, including boolean, date, multi-select, and currency, on every plan.
Away mode that knows you went to lunch
Selvo auto-detects idle and shows your custom away reason to teammates, so you don't have to toggle status on your way out or nudge yourself back when you return.
AI drafts in the same composer
Every AI reply lands as an editable draft, with inline handoff notes showing a confidence score and a recommended next step when the agent steps aside.
Questions about the shared inbox
How is this different from a Google Groups Collaborative Inbox?
Google paused work on Collaborative Inbox years ago and the feature hasn't shipped meaningful updates since. Selvo is a real, maintained product purpose-built for shared support — with assignments, live presence, collision detection, snooze, macros, custom views, and AI drafts. Same idea, far better tools.
Does Selvo replace my Outlook shared mailbox?
Yes, for shared customer support. Connect a support@ address and Selvo becomes the inbox your team works out of — with assignments, internal notes, and full history visible to everyone. Your Outlook mailbox keeps receiving mail in the background; you just stop opening it.
Can two people reply at the same time?
No. Live presence, a collision indicator, and typing dots show when a teammate is already drafting a reply, so two responses never go out for the same ticket.
Does the AI auto-send replies?
No. Every AI reply lands in the composer as an editable draft your team can send, edit, or rewrite. The agent gets the first 80% done; you write the line that goes out.
Can I keep replying from my individual email?
Yes. Conversations are addressed to your team email (support@yourcompany.com) but Selvo tracks who replied. Customers see a unified support voice; your team sees who handled what.
How much does Selvo cost?
Starter is $29/month for teams up to three, and Pro is $74/month flat for teams up to ten, with team inboxes and custom views unlocking on Pro. Pricing is flat regardless of teammate count, with no seat minimums and no per-resolution AI tax. Fourteen-day free trial, no credit card required.
What channels does the inbox cover today?
Widget chat, email, and AI conversations live in one queue with full history. WhatsApp, SMS, and social DMs are not on the inbox today; the roadmap follows what small SaaS teams ask for, so if those channels are critical for your team, please tell us.
Can I bring my team's existing replies and saved snippets?
Yes. Macros support workspace-wide and personal scopes, with keyboard bindings and variable substitution. Bring your saved replies as macros and your team's keyboard muscle memory carries over.
Something we didn't cover? Email a founder — answer in your inbox the same day.
