Free tool

AI reply generator

Paste any email, text, or chat message, say what you want to get across, and generate a reply in seconds. Plus a library of ready-to-send templates. Free, no signup required.

Channel
Replying to
Tone
Length
Your prompt
Write a reply to the message below for me.

It's an email reply. Open with a greeting and sign off naturally; full sentences are expected.
The recipient is a customer. Be helpful and accountable; don't over-promise, and leave the door open.
Tone: polished, clear, and businesslike.
Aim for 70–110 words — enough to be complete, not a wall of text.
Don't use corporate jargon or filler. Respond to the actual point of their message, not a generic version of it. Leave [brackets] where you need a detail you haven't given me.

The message I'm replying to:
[paste the message you're replying to here]
Generate in

Opens in your AI of choice, free and unlimited, no signup. Always read the draft before sending, since AI can sound confident and still get the details wrong.

Reply templates

28 ready-to-send reply templates

For the replies that make you stall before hitting send. Copy one, fill in the [brackets], and send, or open it in ChatGPT to rewrite in your voice.

Decline a request politely

Saying no

Hi [name], Thanks for thinking of me on this. I'm not going to be able to take it on — [one honest reason, e.g. I'm at capacity through [date]]. If it helps, [a small alternative — a pointer, a name, a later window]. Sorry I can't do more right now. [your name]

Turn down an invitation

Saying no

Hi [name], Thank you so much for the invite — I really appreciate being included. I won't be able to make it this time because [brief reason]. Please do keep me in mind for the next one, and I hope it goes brilliantly. [your name]

Say no to a cold pitch

Saying no

Hi [name], Thanks for reaching out. This isn't something we're looking at right now, so I'll pass for the moment. If that changes I'll know where to find you. Appreciate you thinking of us. [your name]

Acknowledge now, answer later

Buying time

Hi [name], Got this — thank you. I want to give it a proper answer rather than a rushed one, so I'll come back to you by [specific day/time]. If anything's urgent in the meantime, just say and I'll bump it up. [your name]

Ask for more detail before committing

Buying time

Hi [name], Happy to help with this. Before I do, one quick thing: [the specific detail you need, e.g. which account / what the deadline is]? Once I've got that I can [the concrete next step]. Thanks! [your name]

Push back a deadline

Buying time

Hi [name], Thanks for the nudge. To get this right I'll need until [new date] rather than [original date] — [one-line reason]. That still lands ahead of [whatever it unblocks], and I'll flag it the moment it's ready. Let me know if that works on your end. [your name]

Reply to an angry message

Tense messages

Hi [name], You're right to be frustrated, and I'm sorry — [name what went wrong] shouldn't have happened. Here's what I'm doing about it: [the concrete next step, with a time]. I'll [follow-up commitment] so you're not left chasing this. Thank you for your patience while I sort it out. [your name]

Respond to criticism without getting defensive

Tense messages

Hi [name], Thanks for being straight with me — I'd rather hear it than not. You've got a fair point about [restate their point in your own words]. Here's how I see it / what I'll change: [your honest take or fix]. Open to talking it through more if that'd help. [your name]

Cool down a heated thread

Tense messages

Hi [name], I think we both want the same outcome here, so let me reset. The thing we're actually trying to solve is [the shared goal]. Could we [a calm next step — a quick call, a recap]? I'd rather get this right than win the thread. [your name]

Reply to a thank-you

Positive replies

Hi [name], That genuinely made my day — thank you for taking the time to say so. It was a pleasure, and [the bit you enjoyed about it]. Don't be a stranger if anything else comes up. [your name]

Accept an offer or opportunity

Positive replies

Hi [name], Yes — I'd love to. Thank you, I'm genuinely excited about [the thing]. To get going, [the one next step you need from them, e.g. send over the details / a time that works]. Looking forward to it. [your name]

Say yes, with one condition

Positive replies

Hi [name], Love this — count me in. One thing to flag so we're on the same page: [the condition or constraint, e.g. I can do it if the deadline moves to [date]]. If that works for you, I'm good to start. Let me know. [your name]

Follow up on no reply

Following up

Hi [name], Just floating this back to the top of your inbox in case it slipped by. No rush at all — I know things get busy. Whenever you get a moment, [the one thing you need]. Thanks! [your name]

Check in after a conversation

Following up

Hi [name], Great chatting earlier. Quick recap so nothing gets lost: [the one or two things you agreed]. I'll [your next step] — shout if I've got any of that wrong. Talk soon. [your name]

Apologize for a mistake on our end

Customer support

Hi [name], You're right, and I'm sorry. This one was on us: [briefly name what went wrong]. I've [what you did to fix it], so you shouldn't see it again. To make up for the trouble, [concrete gesture, e.g. credit / extension]. Thanks for flagging it, and for your patience. If anything still looks off, reply here and I'll jump back on it. [your name]

Respond during an active outage

Customer support

Hi [name], Thanks for letting us know. You're not the only one seeing this, and our team is already on it. [what's affected] is currently down and we're working to restore it as fast as we can. I'll personally follow up here the moment it's resolved. You can also watch live updates at [status page link]. Sorry for the disruption to your day. [your name]

Follow up after resolving an issue

Customer support

Hi [name], [the issue] is fully resolved as of [time]. [one line on the root cause and the fix]. Everything should be working normally now. Could you confirm on your end when you get a moment? And again, sorry for the hassle this caused. [your name]

Approve a refund

Customer support

Hi [name], I've issued a full refund of [amount] to your original payment method. It typically takes [3–5] business days to appear, depending on your bank. If there's anything we could have done better, I'd like to hear it. Either way, thanks for giving us a try. [your name]

Decline a refund (politely)

Customer support

Hi [name], Thanks for reaching out, and I understand why you're asking. In this case the request falls outside our refund policy because [specific, honest reason], so I'm not able to process a full refund. What I can do is [the real alternative you can offer]. Let me know if you'd like me to set that up, and I'm glad to walk through any of it. [your name]

Explain an unexpected charge

Customer support

Hi [name], Let me clear this up for you. The [amount] charge on [date] is for [what it covers]. [one line on why it billed now, e.g. your plan renewed annually on this date]. I've attached the invoice for your records. If this still doesn't look right, tell me and I'll dig into the account directly. [your name]

Acknowledge a feature request

Customer support

Hi [name], Thank you for taking the time to write this up. [restate the request in your own words so they know you got it]. I've shared it with our product team and added your vote. I can't promise a date, but it helps us prioritize. Out of curiosity, what are you trying to accomplish with it? That context shapes how we build it. [your name]

Say no to a request without burning the relationship

Customer support

Hi [name], I appreciate you asking, and I want to be straight with you: [the feature] isn't something we're planning to build, because [honest reason]. That said, a lot of people get to the same outcome by [workaround or alternative]. Want me to show you how that works for your setup? [your name]

Answer a how-do-I question

Customer support

Hi [name], Happy to walk you through it. Here's the quickest way to [do the thing]: 1. [step one] 2. [step two] 3. [step three] That should get you sorted. If you hit a snag at any step, reply with a screenshot and I'll point you to exactly where to click. [your name]

Welcome a new customer

Customer support

Hi [name], Welcome aboard, and glad to have you. To get the most out of [product] in the first week, I'd start with [the one high-value action]. I've linked a quick guide here: [link]. And if you'd rather just ask me, reply to this email anytime — a real person (me) reads every one. [your name]

Confirm a cancellation

Customer support

Hi [name], Your subscription is cancelled, and you won't be charged again. You'll keep access until [end of billing period], and your data stays available to export until [date]. No hard feelings at all. If there was something specific that didn't work for you, I'd love to know — it helps us improve. And the door's always open if you want to come back. [your name]

Respond to an at-risk customer

Customer support

Hi [name], Thanks for being honest about where things stand. Before you decide anything, I'd like to understand what's not working — [restate the concern you heard]. If it's [specific issue], we may already have a fix or a better setup for your case. Would you be open to a quick 10-minute call, or I can lay out the options right here — whichever's easier. [your name]

Close a resolved ticket warmly

Customer support

Hi [name], Glad that's sorted. I'll mark this closed, but it never really closes on our end: reply to this thread anytime and it comes straight back to me. Thanks for working through it with me. [your name]

Follow up when a customer goes quiet

Customer support

Hi [name], Checking in on this one. I want to make sure you came away fully sorted. If [the issue] is resolved on your end, no need to reply and I'll close it out. If you're still stuck, I'm right here. Either way, have a good one. [your name]

Guide

Writing a reply worth sending

A generated draft gets you most of the way. The rest is knowing what a reply that lands looks like, the habits that close the gap, and where a general-purpose generator stops and a real AI agent takes over.

How this AI response generator works

It runs entirely in your browser and sends nothing anywhere. You paste the message you are replying to, say what you want the reply to do, and pick a channel, relationship, tone, and length. The tool assembles those into a prompt and opens it, pre-filled, in whichever assistant you already use.

That is the whole trick, and it is why there is no signup and no usage limit: the writing happens in ChatGPT, Claude, Perplexity, or Google AI under your own account, not on a server here. What this page contributes is the prompt — the part most people get wrong when they paste a message in and just ask for a reply.

Replies for email, live chat, and text messages

The same message needs a different reply depending on where it arrives, which is why channel is one of the controls rather than an afterthought.

Email

Room for context, so the reply can answer the question and pre-empt the follow-up. Subject line matters, and so does a clear next step at the end.

Live chat

Short, no greeting ceremony, one idea per message. A chat reply written like an email reads as stalling while the customer watches the typing indicator.

Text and SMS

Tightest of the three, and the least forgiving of filler. Lead with the answer; anything that does not change what the person does next gets cut.

Reviews and social

Written for the people reading it later, not only the person who posted. Acknowledge, correct the record once, and move the rest to a private channel.

What a good AI-generated reply looks like

Same frustrated message, two very different replies. The first is fast and forgettable. The second acknowledges the frustration, owns the problem, and gives one clear next step.

The message

“This is the second time I've asked and still nothing. I need an answer today or I'm escalating this.”

A rushed reply

“Sorry for the inconvenience. We're looking into it and will get back to you soon.”

A reply worth sending

Hi [name], you're right to be annoyed — asking twice and hearing nothing back is on us, not you. Here's where it actually stands: [the real status]. I'll have a firm answer to you by [specific time today], and I'll come to you rather than the other way around. Sorry it took a second message to get here. [your name]

Six habits that make an AI reply land

A generated draft gets you about 80% of the way. These are the habits that close the gap, whoever you're writing to.

Lead with the person, not the logistics

Acknowledge how they feel or what they asked in the first line before you explain anything. Someone who feels heard reads the rest differently.

Say the actual thing

If the answer is no, or not yet, say so plainly and early. A clear no beats a warm maybe that wastes everyone's week.

Never over-promise

Be honest about what you can and can't do. Over-promising means under-delivering later, and that's what erodes trust.

Give one clear next step

End every reply knowing exactly what happens next and who does it. Vague replies generate more replies.

Match the channel

A text isn't an email. Drop the greeting and sign-off on chat; keep them where they're expected. The medium sets the register.

Read it once before you send

AI sounds confident even when it's wrong about your details. You're the editor on every reply, not the rubber stamp.

If most of your replies go to customers, the best ones are worth reusing. Turn them into help center articles customers can find on their own, or let an AI agent answer the repeat questions for you.

An AI reply generator vs. a real AI agent

A general-purpose generator drafts a reply fast, but it can't see your product, answer on its own, or get the reply to the customer without you pasting it across. For customer replies specifically, here's where the two diverge.

CapabilityGeneratorSelvo agent
Drafting a reply
Drafts a written reply to any message
Knows your product and policies
Only what you paste in
Trained on your help center
Applies your voice
Re-describe it every time
Set once
Cites a source the customer can verify
Getting it to the customer
Copy-paste each reply by hand
Every single one
Never
Answers customers 24/7 on its own
Lives inside your support inbox
Hands off to a human when unsure
Trust & cost
Guardrails against made-up answers
Audit log of every reply
Price
Free / $20-mo per person
$0.10 per resolved chat

Questions about the AI reply generator

What is an AI reply generator?
An AI reply generator turns a message you've received into a written reply for you. You paste what the other person said, optionally note what you want to get across, pick the channel and tone, and the AI drafts a response you can review, tweak, and send. It's a writing assistant for the replies you'd otherwise stare at: saying no, buying time, defusing a tense thread.
Is this AI reply generator free?
Yes. No signup, no email, no paywall. Build a reply prompt and open it pre-filled in ChatGPT, Claude, Perplexity, or Google AI, copy it into any tool, or grab one of the ready-made reply templates. All of it is free.
How do I use the reply generator?
Paste the message you're replying to. Add a one-line note of what you want to say back if you have one (like "say yes but ask for the budget first"). Pick the channel (email, text, chat, or a public comment), who you're replying to, and the tone and length. Hit Generate to open an optimized prompt pre-filled in your AI of choice, then review and edit the draft before sending.
What can I use it to reply to?
Anything: emails, text messages, Slack or chat DMs, customer messages, and public replies like reviews or social comments. Pick the channel and who you're replying to (customer, coworker, manager, client, or a friend), and the draft matches the register. A text to a coworker reads nothing like an email to a client, and the generator adjusts for both.
Will the AI know my context?
Only what you give it. ChatGPT and other general AI tools know what you paste in and nothing else, so they can invent confident, wrong details, and you re-explain your situation every time. For replies that need specifics, leave the [brackets] in the draft and fill them in yourself. If you're replying to customers all day, an AI agent trained on your help center already knows your product and answers without the re-paste.
Are the reply templates good to send as-is?
They're a strong starting point, not a final answer. Each template fills a proven structure for a situation people stall on, like declining politely, asking for more time, or replying to an angry message, with [brackets] where your specifics go. Swap in the real details, adjust the voice to match yours, and read it once before you hit send.
How is this different from the AI Response Generator?
The AI Response Generator is tuned for customer support: refunds, complaints, billing, cancellations. This reply generator is general-purpose: any channel, any recipient, including work and personal messages, with an optional note of what you want to convey. If your replies are mostly support tickets, start with the response generator; if they're a mix of everything, start here.
When should I use a real AI agent instead?
When copy-pasting stops scaling. A reply generator is perfect for drafting a handful of replies a day. Once you're answering the same customer questions over and over, or want coverage at 2am, an AI agent trained on your help center answers customers automatically, cites its sources, and only escalates what it can't handle, so you're not pasting every reply. Selvo's AI agent does that inside the inbox and widget your team already uses, billed at $0.10 per resolved conversation instead of per seat.

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