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Holiday hours email template

When your support hours change for a holiday, the kindest thing you can do is say so before someone is left waiting. This email tells customers what's closed, when you're back, and how to get help in the meantime.

Subject line

Our support hours over [holiday name]

Email body

Hi [first name], A quick heads-up on our support hours over [holiday name]. We'll be closed from [start date] through [end date], and back to normal hours on [return date]. Any messages you send while we're out will be answered in the order we receive them once we return. If you need something before then, our help center is open around the clock and covers most common questions: [help center link]. Thanks for understanding, and we hope you have a great [holiday name]. [Team or company name]

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When to use this email

  • Your support hours are reduced or paused for a public holiday

  • You're closing the office for a company-wide break

  • You want to warn customers ahead of a slowdown so nobody feels ignored

Tips for making it yours

Give exact dates for the closure and the return, not a vague "over the holidays"

Send it a few days early so people can plan around the gap

Point to the help center as the always-on fallback while you're out

Keep it warm and brief. A holiday note shouldn't read like a policy memo

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Out-of-office email

A good out-of-office reply does three jobs. It tells people when you're back, gives them a way to get help now, and names who to reach for anything urgent. This one does all three in a few lines.

Ticket received acknowledgment

The first reply a customer gets sets the tone for the whole ticket. This acknowledgment confirms you've got their message, tells them when to expect a real answer, and points them somewhere useful in the meantime.

Auto-reply email

An auto-reply is the first thing a customer sees after they hit send. A good one does two things fast: confirms you got their message and tells them when to expect a real reply. This one also points them to help they can use right now.

Closing a support ticket

Closing a ticket well leaves the customer feeling helped, not hurried out the door. This email confirms what you fixed, makes it easy to come back if it isn't solved, and asks one light question about how it went.

Browse all 47 support email templates →

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