An order confirmation should do two jobs at once: reassure the customer the order went through, and tell them what to expect next.
Order [order number] confirmed
Hi [first name], Thanks for your order! We've got everything and it's confirmed. A quick recap: [item(s) and quantity] Total: [amount] Order number: [order number] We're getting it ready to ship now. You'll get another email with tracking as soon as it's on its way, usually within [processing time]. If anything looks off, reply to this email and we'll sort it out. Thanks again, [Your name] [Company]
A customer has placed an order and you want to confirm it
You want to set expectations for shipping before they ask
You're sending the first touch in a post-purchase sequence
Recap the items and total so they can double-check
Tell them when to expect a tracking email
Make the order number easy to spot
Invite a reply if something looks wrong
Save this as a saved reply in Selvo's shared inbox, and your whole team sends it in two keystrokes, with assignments, internal notes, and no two agents answering the same email twice.
See how Selvo Shared Inbox worksOnce an order ships, the customer wants one thing: a tracking link and a rough idea of when it lands.
When a customer asks where their order is, answer the real question: what's happening right now, and when will it arrive.
When a shipment slips, telling the customer first, before they have to ask, is what keeps the trust intact.
A good out-of-office reply does three jobs. It tells people when you're back, gives them a way to get help now, and names who to reach for anything urgent. This one does all three in a few lines.
Help center, chat widget, AI agent, and shared inbox. The whole support stack on one bill. Free for fourteen days, no credit card.
