Once an order ships, the customer wants one thing: a tracking link and a rough idea of when it lands.
Your order [order number] is on its way
Hi [first name], Good news: your order [order number] is on its way! Carrier: [carrier] Tracking number: [tracking number] Track it here: [tracking link] Estimated delivery: [delivery date] Tracking can take a few hours to update, so don't worry if it's quiet at first. If it hasn't arrived by [delivery date], reply and we'll chase it down with the carrier. Enjoy, [Your name] [Company]
An order has shipped and you have a tracking number
You want to cut down on where-is-it questions
You're following up an order confirmation with the next step
Put the tracking link front and center
Name the carrier so they know who to expect
Set a clear estimated delivery date
Tell them what to do if it doesn't arrive
Save this as a saved reply in Selvo's shared inbox, and your whole team sends it in two keystrokes, with assignments, internal notes, and no two agents answering the same email twice.
See how Selvo Shared Inbox worksAn order confirmation should do two jobs at once: reassure the customer the order went through, and tell them what to expect next.
When a customer asks where their order is, answer the real question: what's happening right now, and when will it arrive.
When a shipment slips, telling the customer first, before they have to ask, is what keeps the trust intact.
A good out-of-office reply does three jobs. It tells people when you're back, gives them a way to get help now, and names who to reach for anything urgent. This one does all three in a few lines.
Help center, chat widget, AI agent, and shared inbox. The whole support stack on one bill. Free for fourteen days, no credit card.
