A cancellation confirmation should leave zero doubt it's done, and leave the door open without being pushy.
Your cancellation is confirmed
Hi [first name], This confirms your [plan] has been cancelled, and you won't be charged again. You'll keep access until [end date], the end of your current period. After that, your account will [what happens, e.g. switch to read-only], and your data will be [retained for X / available to export until date]. If you ever want to come back, your account will be right where you left it. One quick thing, if you're open to it: what made you decide to cancel? A single line helps us get better. Thanks for giving us a try. Best, [Your name] [Company]
A customer has cancelled and needs confirmation
You want to set clear expectations on access and data
You'd like optional feedback on why they left
Confirm plainly that billing has stopped
Spell out access end date and what happens to data
Leave the door open without a hard sell
Ask for one line of feedback, kept optional
Save this as a saved reply in Selvo's shared inbox, and your whole team sends it in two keystrokes, with assignments, internal notes, and no two agents answering the same email twice.
See how Selvo Shared Inbox worksAn invoice email should make paying you effortless: what it covers, how much, by when, and the link to do it.
A failed-payment email should feel like a helpful heads-up, not a warning. Most declines are an expired card, not a problem.
A price increase email earns trust by being direct: the new number, the date it applies, and an honest reason.
An auto-renewal notice should hold no surprises: the date, the amount, the plan, and an easy way to change course.
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